カシア ビンタン(Cassia Bintan)

I have mixed feelings about the place...The services were great, the staff for courteous and very helpful. The breakfast spread was good. The buffet was great too (we had the barbecue one).I being a vegetarian thought would not find much options but was happy with the options I had. They had lot of activities going on (Zumba, pool foam party, DJ on the beach etc.). The pool was small but the great thing was there a whole stretch of ankle depth water side on the pool which toddlers were enjoying a lot. My girl had a great time playing there all alone. Now what I did not like about the place is the vibe. It had more like a serviced apartment feeling (as it is what it is supposed to be) rather than a resort feeling. So if u want to spent lazy days at the beach than better book at the banyan tree (the sister resort) which is just beside this one. The beach is a fine sand beach nd it is common to other two resorts (out if which one resort was closed). One can even book the restaurant, spa at the other resort. The reception was where the pool, the restaurant, the breakfast buffet was. A lot going on at one place. Reaching the apartment was itself a task as we were in the last block. The path was not approachable and not welcoming at all. I guess this place was not my cup of tea.

Excellent service, very helpful and friendly staff. Rooms are comfortable .. thanks for the birthday deco as well.. This resort is beach front. My son loves it so much. We will definitely come back again ! Thumbs up for the great service especially Mbak Ana .. and also kudos to all the crew! Cassia is the Best! ❤️

The rooms were clean and the beach view was beautiful. The downside was the food which was quite expensive

Free shuttle from ferry terminal to hotel, around 15 mins. Nothing much to do at hotel. Small pool. 3 days 2 nights. No housekeeping.

The resort overall is clean and well maintained. The location is by the beach but far away from the town. Not many choices for the restaurants and quite pricy.

The good: Service - Staff are generally polite. They smile and greet when they see you. It makes you feel safe and welcomed. Activities - Quite a variety of activities such as water sports, kayaking, swimming pool, educational sea conservation efforts, fishing, standing paddling. Crowd - Lesser on weekdays. Beach is relatively quiet and empty which is ideal if you’re looking to avoid weekend crowds. The not-so-good and areas of improvement: Location - Not accessible. Once you’re in the resort, you’re kinda stuck in the area with no nearby eateries or shopping area except within the resort which has overpriced restaurants food. A simple meal can easily cost you at least SGD30 per pax (exclude govt taxes). There is no in-room dining service option. You have to pay at least SGD35 to hire a private driver to get you out of the resort to nearby town area. Breakfast - Selection is quite alright but quality is average. As the cafeteria is open-air area together with the lobby, it is quite disturbing to see flies & birds flying around. Especially when birds land on the buffet food and eat it right in front of your eyes. Imagine those were the food you just took to eat! Room - Generally clean. The only downside was that my faulty door wasn’t able to auto lock when I left the room. Fortunately the staff agreed to change a new room for us as we didn’t feel secured if our door can’t lock when we are away. In the new room, the heater didn’t work for one of the nights. We called the staff who sent someone to fix it but we had to wait for one hour to get hot water.

隔音不太好，服務人員素質也還好，但是泳池和酒壩是不錯，食物的價格還可以接受也大份和算好吃，但是酒的部份就偏貴，沙灘也算是乾淨

Had a wonderful stay and Cassia made us feel at home! The staff are super friendly and they are very attentive to the small details - greet us by our names every time we pass by the lobby/restaurant. Just a note: It would be best to bring your own snacks/food along as they don't really have much selections.

Pros: - Fantastic service. Staff are friendly and very accommodating to special requests. - Room was much bugger than what you would get if you were to pay the same price elsewhere. It is more of an apartment/condo setting rather than a hotel - Clean private beach - Ample water activities available on-site Cons: - Wasnt informed that several amenities had not full reopened post Covid (in their defence, every other resort is affected as well) so lesser things to do on site - Wasnt informed that Angsana Resort (an affiliated resort) was closed so their amenities were not available - Room service not available. Just basic packing and topping up of amenities. Room a little dirty when we first checked in (floor feels sticky, most likely due to cooking by the previous guest. Dirt along the corners of the house) - Bedframe flimsy, feels like it would break anytime Overall, I would recommend Cassia for their fantastic service and I feel that the current available amenities were sufficient to make it a memorable holiday. What they lacked in amenities they definitely made up in service with their friendly and approachable staffs. They would go the special mile to accommodate to special request. And having a private beach made for a perfect place to stargaze at night. Anyone looking to stay at Cassia should have the mindset that you are renting an apartment rather than a hotel/resort and you would be set for a great time!