The location of the hotel is quite remote, which made access a bit challenging. Unfortunately, there were no halal food options available on-site, which was inconvenient for us. Cleanliness could definitely be improved, as the overall condition did not meet our expectations. In particular, the toilet had an unpleasant odor similar to a drainage smell, which affected our comfort during the stay. Overall, the experience was less satisfactory than expected, and we hope improvements can be made in the future.
翻訳
ホテルからの返信: Thank you for your feedback. We apologize for the inconvenience caused during your stay, particularly regarding cleanliness and facilities. Your comments have been noted and will be addressed for improvement. We hope to have the opportunity to welcome you again in the future. Best regards, Elizabeth (Front Office Manager)
300101****
スーペリアツインルーム
宿泊時期: 2025年10月
出張
2件の口コミ
10/10
とても素晴らしい
投稿日: 2025年11月28日
I had a wonderful stay at Samalaju Resort Hotel. The hotel is right by the sea, and during my stay the waves were strong and the sea breeze was quite powerful. It wasn’t quiet, but the sound of the waves was surprisingly soothing and helped me sleep really well. I especially want to thank the young lady at the front desk—she was incredibly warm, attentive, and thoughtful. Her excellent service made my stay even more comfortable and memorable. Truly appreciate her kindness, and I would definitely come back again!
翻訳
ホテルからの返信: Thank you for your wonderful review. We’re so pleased to hear that you enjoyed the sea ambience and had a restful stay. Your kind words for our Front Desk team, especially the young lady who assisted you, mean a lot to us. We truly appreciate your feedback and look forward to welcoming you back again. Best regards, Elizabeth (Front Office Manager)
M.Amirul
スーペリアツインルーム
宿泊時期: 2025年8月
出張
38件の口コミ
7.0/10
投稿日: 2025年9月25日
Nice hotel & sunset view. near beach with swimming pool & gym facility. a bit quiet here maybe because it is far from town & in industrial areas. toilet & bathroom got some unpleasant smell.
翻訳
ホテルからの返信: Thank you for sharing your feedback and for staying with us. We’re glad to hear you enjoyed the sunset view, beachside location, and our pool and gym facilities. We appreciate your comments regarding the bathroom smell and will have our Housekeeping and Maintenance teams look into it immediately. Your feedback helps us improve, and we hope to welcome you back for an even better experience next time. Best Regards, Elizabeth (Front Office Manager)
匿名ユーザー
スーペリア キングルーム
宿泊時期: 2025年4月
ファミリー
1件の口コミ
8.0/10
とても良い
投稿日: 2025年5月24日
Beautiful sunset view with good ambiance. Classy swimming pool and a hearty peacefulness. Special thanks to chef who prepared food with care at 6am as my wife is vegetarian and fasting. Thank you for giving the good experience.
翻訳
ホテルからの返信: Thank you very much for your kind words and wonderful feedback. We’re delighted that you enjoyed the sunset view, swimming pool, and peaceful ambiance. We’ll be sure to share your special thanks with our chef — we are happy to have made your stay a pleasant one. We look forward to welcoming you and your wife again in the future! Best regards, Elizabeth (Front Office Manager)
Dr Yeap
デラックス キングルーム
宿泊時期: 2025年2月
一人旅
40件の口コミ
9.5/10
素晴らしい
投稿日: 2025年3月22日
Beautiful seaview hotel with affordable price!
Love the swimming pool and spacious room.
Location abit isolated, not much of dining options nearby
Otherwise everything is perfect!
翻訳
ホテルからの返信: Thank you very much for your excellent rating and kind words! We’re delighted to hear you enjoyed the beautiful sea view, our spacious rooms, and the swimming pool. Your feedback truly means a lot to us. We understand that the location may feel a little isolated, and we appreciate your input. While it offers a peaceful escape, we’re continuously working on enhancing the overall experience, including more convenient dining options. We hope to welcome you back again soon for another relaxing stay at Samalaju Resort Hotel! Best regards, Elizabeth (Front Office Manager)
ゲスト
スーペリアツインルーム
宿泊時期: 2025年5月
夫婦・カップル
4件の口コミ
8.0/10
とても良い
投稿日: 2025年6月25日
Nice view, and comfortable for the room
翻訳
ホテルからの返信: Thank you for your positive feedback! We're glad you enjoyed the nice view and found the room comfortable. We truly appreciate your ratings and look forward to welcoming you again! Best regards, Elizabeth (Front Office Manager)
ゲスト
シャレ―ツインルーム
宿泊時期: 2025年6月
ファミリー
1件の口コミ
10/10
とても素晴らしい
投稿日: 2025年7月17日
Nanti repeat lagi tq.
翻訳
ホテルからの返信: Dear Guest,Thank you for the great rating and lovely comment! We’re happy to hear you enjoyed your stay and look forward to welcoming you again soon. Terima kasih! Best Regards, Elizabeth (Front Office Manager)
ゲスト
スーペリアツインルーム
宿泊時期: 2025年7月
ファミリー
2件の口コミ
9.5/10
素晴らしい
投稿日: 2025年9月9日
Good escape place, nice to enjoy the scenery when sunset. Clean, tidy.. Worth it
翻訳
ホテルからの返信: Thank you for your wonderful rating and kind feedback! We’re delighted to know you enjoyed the peaceful surroundings, beautiful sunset scenery, and cleanliness of our resort. It’s great to hear that your stay felt worth it. We truly appreciate your support and look forward to welcoming you back for another relaxing escape at Samalaju Resort Hotel. Warm regards, Elizabeth (Front Office Manager)
Whykay
スーペリアツインルーム
宿泊時期: 2025年5月
出張
3件の口コミ
9.5/10
素晴らしい
投稿日: 2025年9月4日
Very nice hotel with a good and relaxing environment. Good for business travelers
翻訳
ホテルからの返信: Thank you for your amazing rating and kind words! We’re delighted to know that you enjoyed the relaxing environment and found Samalaju Resort Hotel suitable for business travelers. Your positive feedback means a lot to our team and motivates us to continue providing the best service and comfort for our guests. We truly appreciate your support and look forward to welcoming you again soon. Best regards, Elizabeth (Front Office Manager)
BybraRin
スーペリアツインルーム
宿泊時期: 2024年11月
ファミリー
3件の口コミ
4.5/10
投稿日: 2025年1月1日
Room smells musty and dusty , like no one cleaned the room . Hope the hotel can improve the cleaning service . Breakfast was ok .
翻訳
ホテルからの返信: Thank you for your feedback. We sincerely apologize for the cleanliness issues and will address them with our team. We’re glad you found the breakfast satisfactory and will work to improve your experience in the future. Warm regards, Elizabeth (Front Office Manager)
ゲスト
デラックス キングルーム
宿泊時期: 2024年5月
ファミリー
1件の口コミ
9.0/10
非常に良い
投稿日: 2024年6月4日
First time be here
have a bit scared bcoz drive at the night
But wake up in the morning, is very beautiful views
I can see the sea, child's can swim at swimming pool
Buffet food also good ~
Staff very helpful
翻訳
ホテルからの返信: Thank you for your feedback! We're glad you enjoyed the beautiful views and the swimming pool. Happy to hear you liked the buffet and found our staff helpful. Looking forward to welcoming you back! Warm regards, Elizabeth (Front Office Manager)
Patricia Litad Maripa
スーペリアツインルーム
宿泊時期: 2024年9月
友人同士
2件の口コミ
7.5/10
投稿日: 2024年10月14日
Very nice hotel
翻訳
ホテルからの返信: Thank you for your kind words and for sharing your feedback with us! We’re pleased to know that you found our hotel to be very nice and that you enjoyed your stay. We appreciate your time in reviewing us and hope to welcome you back for an even more enjoyable experience in the future. Warm regards, Elizabeth (Front Office Manager)
WRL
スーペリア キングルーム
宿泊時期: 2024年11月
出張
42件の口コミ
4.5/10
投稿日: 2024年12月12日
poor. in need of a revamp. the only option for visitors having business in the area.
翻訳
ホテルからの返信: Dear WRL, Thank you for your feedback. We acknowledge your concerns and are continuously working to improve. We hope to serve you better in the future. Best regards, Elizabeth Front Office Manager Samalaju Resort Hotel
ABBY AMIN
スーペリアツインルーム
宿泊時期: 2025年12月
出張
3件の口コミ
6.5/10
投稿日: 2026年1月12日
Please fix the gym
翻訳
ゲスト
スーペリアツインルーム
宿泊時期: 2024年8月
ファミリー
155件の口コミ
7.5/10
投稿日: 2024年9月18日
Hotel is quite far from town and not easily accessible without car. Its located right at the seaside and in the midst of industrial area. But it has great facilities for hotel guests. The room is clean and well maintain. Customer service is helpful and friendly. Breakfast could have been better if there were more variety.
翻訳
ホテルからの返信: Thank you for sharing your detailed review. We’re glad to hear that you appreciated our facilities, clean and well-maintained rooms, and found our customer service to be helpful and friendly. We understand that our location might feel a bit far from town, but we hope the peaceful seaside setting offered a relaxing stay. We also appreciate your comments on the breakfast variety and will look into how we can improve this for our guests. Thank you again for your feedback, and we hope to welcome you back in the future. Warm regards, Elizabeth (Front Office Manager)