ソネスタ セレクト バーミンガム(Sonesta Select Birmingham Colonnade)

There are so many shortcomings. Breakfast was a disaster, there were no drinks, cereal was served with no milk, no juice, no coffee no water no condiments. Out sorry. Food being re served from the morning before. The housekeeping staff did not come the first day, so when we came home that evening to a dirty room we had to go fetch our own clean towels. Ice machines broken, keys took several trips to front desk to work. Shower curtain rod barely hanging on wall. Just awful! Never again!

I had to change rooms a couple of times almost three but the third room didn't have a refrigerator. The first room, no signal on television, the second room, the light over the sink was out. Breakfast mediocre. They were out of alot of condiments. Bagel but no cream cheese. Toast but no jelly. These are all little things that leave big impressions. I felt like the property's mission is to provide comfortable bedding and the required items. Everything is extra and not needed for your stay. The property could use new carpet and furnishings. The outlets were lose too. It's okay for one maybe two nights. The property is in a good location. Seems like a safe area, shopping and restaurants within a mile.

Price was good. Staff very friendly. Most of the parking overhead lights were out- felt unsafe. Indoors the fitness room was closed bc repairs were being made ( stayed 2 nights). Breakfast was a no go after I watched the worker pull the food out (bagels, sausage patties and cooked bacon) without gloves and place in warmers, griddle. In room, chair stained and water dripping but that was an easy fix. I may have come at an off time but the lack of outdoor lighting and the gloveless food prep were issues for me.

Hotel a bit dated - hallways and elevator could be cleaner.. right by major highway that never slows down - not the hotels fault

The hotel was very clean. i did not use the pool but someone was and you could tell it was heated and clean. There is now a complimentary breakfast which was very good. Plenty of parking(free). Within a mile is a shopping center with some excellent restaurants and bars.

It is really the hospitality of the staff that made me very comfortable to stay . When I come back I will be staying here again.

Nice property kids enjoyed the pool. Only thing I would say I didn't like is they dont offer no drinks for the breakfast u have to buy your own.

Check in was chaotic, they gave me an occupied room. Breakfast - there was no cream for coffee and there was coffee but no hot water for tea.

I am very upset abt this hotel making unauthorized charges to my credit card. The front desk said i would be charged $20 deposit. And i signed ONLY for a $20 deposit. I check my credit card two days later they have charged an amount in $96.80 twice and another charge of $20. I call the hotel when i leave bc my daughter had an early volleyball tournament to make sure they close out my rooms. The front desk said they would and she would have her manager look into the additional charges. I check today and it’s 2 new charges that have posted of $$116.80 and two pending charges of still $96.80. I paid for my hotel stay with my debit card of $335. There is no way in hell this hotel should’ve been charging my card like this. Very disgusted with this whole experience. I WILL NEVER STAY HERE AGAIN! And i’ve disputed ALL unauthorized charges!!! Just crooks!!!!!!