スプリングヒル・スイート・バイ・マリオット・バーミングハム・コロネード(SpringHill Suites Birmingham Colonnade/Grandview)

My debit card was charged the full price of the room after it was already paid for through the website. I’m having a horrible time trying to get my money back. Please help me.

Great place to stay close to where I need to go with a lot of option of food around

The road noise from the freeway was so loud it was difficult to sleep. Also. It was impossible to get the A/C to hold a constant temp.

The staff was gathered around the checkin/out area each time I needed to visit the desk. The person working the area didn’t notice I was there until one of the service staff told him. The service workers would disperse when I came to the counter. The room was open when I first went to it and not locked. The refrigerator and microwave were very dirty. Everything else on the room was clean. The bed was comfortable.

My room was full of bugs. Three different types on the walls, ceiling, and floor.

The hotel was being renovated so the lobby area was a construction area. We had to walk thru it to get to the make shift desk clerk who was very nice. It was in was in the breakfast area. We arrived in our room & attempted to turn the light on by the door & no lights came on. I tried to turn on light at coffee bar. Did not work. The room was nice & newly renovated. There was a used wash cloth draped over the shower bar that I saw when I took a shower. Was very upsetting to me. We would not have stayed here if we had known part of hotel was under construction.

The room was roomy and clean!

There was no breakfast available Sunday morning

Love this hotel and the area