We had a 6 night stay at this hotel located in the Colonnade in Birmingham, AL. A very mixed experience. Check in was handled by a nice young man named Christopher who was hospitable and friendly. He recognized our Titanium status on Marriott Bonvoy. Did well to explain the hours of operation for the breakfast buffet. We had room 301. We checked in our room and found it to be clean and standard for a Springhill. We did however find someone's dried out dinner in the sitting in the microwave. Ugh. We also prefer stand up showers and this hotel being an earlier generation of Springhill had tub showers. Bed was nice, comfy. Wifi worked well and the TY had lots of available stations. Our confirmation after booking our reservation set the expectation for me that we would receive housekeeping every other day. Well, it wasn't until day 4 that we finally got housekeeping. They told me they were short staffed. Well - I paid the same price, maybe I should have received a short staff room rate. The fitness room was closed the entire time of our stay. Looked like they had an issue with the ceiling. The lobby always had a strong cleaning odor smell. Breakfast buffet - staying at a Springhill for us the breakfast buffet is important. Seems post covid that Springhill has lowered their standards just a bit. I miss the sliced cheese, nice toasting bread and hard cooked eggs this hotel used to serve. On a positive note special kudo's to the breakfast attendant Deborah who was always smiling and very friendly. I am sorry we missed saying good bye on our final day (Sunday). Management should commend her for her hard work and hospitality We were surprised 3 days into our stay when I was checking email to see a folio that showed that we were checked out of hotel. Weird. I did go down to see what happened and they said I was still checked in. When we got the final folio it only had the other 3 days so billing was ok. A mixed experience. Some good some not so good. I have high expectations and this trip wasn't as good as other experiences in prior years at this property.
良い
95レビュー