カーンモア シャトー マールボロに泊まった方の口コミ・宿泊体験

ホテルからの返信: Hi Shiree,Thank you for the amazing review. We are delighted to hear you enjoyed your stay with us, so much that you decided to extend your stay for another night! Our team would be pleased to know that their service made a positive impact. Thank you again and we look forward to welcoming back in the near future.Warm regards,The Carnmore Chateau Marlborough Team

ホテルからの返信: Hi Trevor,Thank you for taking the time to share your feedback, and please accept my sincere apologies for the experience you had.I am very sorry to hear about the inconvenience you encountered after such a long day of travel. Charging a full night’s stay for a short checkout extension is not our standard policy, and while late check-out is always subject to availability, we do aim to be as flexible and accommodating as possible. I regret that this was not your experience on this occasion.I am also concerned by your comments regarding the condition of the room. This is certainly not the standard we strive to maintain, and your feedback has been shared with our management and housekeeping teams for immediate review.It is particularly disappointing to hear this from a returning guest who has previously enjoyed their stays with us. Please know that your comments are taken seriously, and we truly appreciate you bringing them to our attention.I hope you will consider giving us another opportunity to restore your confidence in our hotel. Should you wish to discuss this further, I would welcome the chance to do so directly. Please feel free to email me directly at thu@chateaumarlborough.co.nz.Warm regards,Thu PhamFront Office &reservations Manager

ホテルからの返信: Dear Valued Guest,Thank you so much for this wonderful review! We’re delighted to hear that your stay with us was the highlight of your time in New Zealand, especially as a solo traveler. It’s great to know you found the room comfortable and enjoyed a slower, more relaxing morning during such an adventurous trip. We’ll be sure to pass along your kind words to our team, and we’re especially glad you loved the breakfast! We truly wish you could have stayed with us again on your return, but we hope to welcome you back on your next visit to New Zealand. Safe travels and thank you for choosing to stay with us!Warm regards,The Carnmore Chateau Marlborough Team

ホテルからの返信: Dear Kent,Thank you so much for your wonderful review! We are delighted to hear that you found our place to be a fantastic oasis and that you thoroughly enjoyed your time with us. It means a lot to know that our facilities and location helped make your stay memorable and relaxing. We truly appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back again in the future for another enjoyable stay.Warm regards,The Carnmore Chateau Marlborough Team

ホテルからの返信: Hi Mansfield,Thank you for the lovely review and the 10 out of 10 rating. We are delighted to hear you enjoyed your stay with us, appreciated the hotel central location and the service provided by our friendly team of staff. Thank you again and we look forward to welcoming back in the near future.Warm regards,The Carnmore Chateau Marlborough Team

ホテルからの返信: Hi J_W,Thank you so much for taking the time to review our hotel and for the perfect rating. We are delighted to hear you found the hotel charming and our staff made such a good impression. Thank you again for your kind words and we look forward to welcoming you back for another lovely stay.Warm regards,The Carnmore Chateau Marlborough TeamWarm regards,The Carnmore Chateau Marlborough Team

ホテルからの返信: Dear Kimitravel,Thank you for your kind feedback! We're so glad to hear that you felt comfortable and appreciated the friendly welcome, spacious room, and convenient location. We’re sorry to hear the heating wasn’t quite enough during your winter stay, we’ll definitely look into improving that. We're happy you enjoyed the pool, and we hope to welcome you back in the summer for an even more relaxing experience.Warm regards,The Carnmore Chateau Marlborough Team

ホテルからの返信: Dear Valued Guest, Thank you so much for your kind review! We're delighted to hear that you enjoyed your stay with us, from the convenient location to clean and comfortable room and the variety of drinks available. It’s great to know you had a restful night on the super king bed. We're glad you found the stay to be good value for money, your recommendation means a lot to us! We hope to welcome you back again soon.Warm regards,The Carnmore Chateau Marlborough Team