This property does not provide accommodations for people with temporary or permanent disability. My reservation included breakfast. I went to the hotel buffer to get breakfast but wanted to eat in my room. I needed assistance to bring my breakfast to the room due to a temporary disability. I asked for help to bring it to my room for a room service fee. They told me I needed to pay for breakfast and the room service. The staff at the buffet confirmed breakfast was included, but declined to provide the service I requested. Their policy is unreasonable, absurd, and discriminatory.
Additionally, the property advertises a spa and a cafeteria, which are not operating. Initially, I had another reservation at another hotel and canceled it to select this hotel specifically for the Spa and cafe they advertised.
I had a horrible experience at this hotel.
自動翻訳