ホテル エステラル ラ フォンタナ(Hotel Estelar la Fontana)

It's a place full of kind people who help you at any time. Most of the crew if not all speak English or are willing to look for the way to serve you. great choice.

This time the hotel was better than before, I think they improved service more customer alert.

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酒店位置很好，位於波哥大繁華地段，距離商場很近，購物吃飯都方便。內部比較大，房間也不錯，總體比較滿意。

우아하고 격조있는 호텔입니다. 조식도 참 좋았습니다. 가성비도 좋은 편입니다. 특히 조식은 일품입니다.

Excellent location, great restaurant and cafeteria, friendly and helpful staff, best city’s mall across the street. Gym can use a machines upgrade. Ah, great bar!

The hotel was in an excellent location with a nearby mall and other restaurants. The hotel rooms were not so great since the room temperature was too hot for me to sleep or stay in the room. I was unsure if the thermostat was not functioning properly to monitor the room temperature. The extra rollaway bed takes up too much space in the room and did not get VIP benefits as a member at *******. Besides the other services were good. I am unsure about staying here again.

Nice hotel with good breakfast, we had to switch rooms because the first room had a dirty bathroom

The exterior of the building and the hotel lobby looked nice and up to date. The rooms, however, did not. The suite furniture is outdated and some were missing finishing pieces. The kitchen had a bad sewage smell coming from the sink when the air condition fan was turned off. The kitchen itself was very old and outdated. The shower towels were very old (no longer white but instead had a gray tint), housekeeping never left a wash cloth. After initial housekeeping, we were reduced from 3 towels to 1, no hand towels were given, they left a glass on the nightstand that was clearly dirty, and we ended up having to go to the lobby to request new items as no one was answering the phones (even after waiting 3 minutes while it rang). It was nice that there was an on-site restaurant offering breakfast for free. The food was ok, but the service seemed subpar. They facility was clearing understaffed for the amount of customers. Even though the breakfast was Buffett style, it seemed having only 2 workers filling hot chocolate and coffee for a full restaurant was not enough. If you did not get their attention, they would not come to your table. Overall, the hotel price and being across the street from a larger mall with restaurants and activities were the only things that kept us there. We stayed there because family had told us it used to be a very nice and prestigious hotel, but what I saw did not live up to this.