My husband and I are so disappointed in our recent stay at the Boise location. When we stay at your hotel which we have many times over the years we expect certain amenities. This trip we booked the Presidential suite. I'm going to list the things that made our stay the reason we will never book a room at the Anniversary Inn again. The website clearly states fireplaces are not in use starting in May, however when ours did not work we asked the front desk and received this answer "oh they already turned them all off... sorry!" When I asked when they were going to put the nightly cookies out, "oh ya, those didn't get ordered so no cookies... sorry!" When I tried 2xs over the course of the evening/ night 7pm & 11pm to have a nice bath & wasn't able to because the water was lukewarm- warm not actually hot like one would expect a bath to be "well we'll have the maintenence guy look into it... sorry!" I didn't bother to bring up the fact that the breakfast table in the room had a stained tablecloth & the table was so wobbly that it wasn't functional. The breakfast parfaits literally had one spoonfull of yogurt mixed with the scant amount of berries & granola. The tub had a few hairs in it that I had to rinse out before I was able to NOT have a hot bath while NOT looking at and enjoying the fireplace. I failed to mention that the previous month when I stayed, upon leaving the hotel I tripped and fell on the ramp outside and of course I received the special "oh sorry" to make it all better!! We used to feel our stays here gave us good memories & a unique experience - we loved this hotel but it has gone so downhill it's now an overpriced joke. We want our money back!
自動翻訳