レジデンス・イン・バイ・マリオット・リッチモンド・ウェスト / ミッドロジアン(Residence Inn Richmond West/Midlothian)

Our room had problems with temperature control. We worked the thermostat but the room was still too hot.

The staff was terrible. 10 day stay. Un-friendly, no smiles, no "Hello", no "bye" or "have a nice evening". I would have even settled for a head nod. Always on their phones, talking loudly with each other. Totally ignoring all the guests as they come and go. And there must be no dress code ether. Waited 10 min when checking in for someone to come to the counter. The staff ruined it for me that's for sure. Rooms were nice, liked my lay out.

Rooms are large, full kitchens. Nice lobby and good breakfast. Room could have been a little cleaner, some makeup stains in bathroom and cabinets in kitchen could have been wiped down better. Very convenient area, lots of shopping options and easy parking near room.

Hotel employees were exceptional. Great attitudes and so friendly. The suite was 12/10 - It will be my regular place to stay when I visit VA for work. Thanks again!

Room was adequate although the bedroom piece of the suite is a little small. There was little hot water both mornings I took a shower. It was mainly lukewarm at times at best.

Enjoyed the outdoor fire ring. Room was very comfortable

Nice place and close to plenty of shopping And restaurants!

The staff was nice and the breakfast was really good with the exception that the cheese omelette was burned. One elevator was out of service during our stay and my ankle was cut by a metal piece extending from the underside of the bed.

The area was nice, the hotel was nice on the surface level, I was a little disappointed that the room wasn’t clean upon arrival, the fridge was dirty as well as the bathroom and there was hair that wasn’t ours in different places within the room. I had to clean the bathroom prior to my children using it. To make the day worse the pool was out of service the day we arrived which was disappointing as we came to celebrate a kid birthday. The front desk tried to be very helpful and they were pleasant . It’s just they have to clean a bit better and not just spot clean the rooms. And when you travel for particular items you def want them ( the pool).