ホテル ファールン(Hotel Falun)

The hotel is well located. It is very easy to arrive walking from the train station. The decoration makes the room very comfy and cozy. All the staff assisted me very kindly. The breakfast offer was complete and interesting. I will repeat!

Got stuck into the elevator (3 persons) and it took half an hour to get out, the girl at the reception panicked and didn't know how to deal with the situation, meanwhile we were running out of oxygen, it was scary; we paid parking for our car in front of the hotel but then they told us that it wasn't guaranteed we could find a place for the night (and we specified since the beginning we'd have returned late); second night we had problems with both digital keys of our room and we had to make a call (paying ourselves for it) to solve the problem (it took more than an hour, the operator gave instructions by the phone but it took 4 different keys before it went thru opening the door, meanwhile we had to go up and down to our room every single time from the lobby to try again and reprogram the key... absurd... we asked to send someone at the hotel but since the reception is closed at night it was impossible... having to wake up early the next morning it was bad to loose another hour of sleep. Unfortunately our experience was very very bad. Such a shame...The hotel refunded just a ridiculous amount for 1 day breakfast (which was initially included in our price). I expected a significant refund given the enormous inconvenience, not just a few pennies! Never again...

Mycket bra service, rent och snyggt. Riklig och god frukost. Trevlig personal, hjälpsam.

Good location, close to everything. Spacious room, nice breakfast, really good value for money. Parking is paid, but you get good discount with the hotel code, and can park right outside.

Hotel room clean. Bed comfortable. Breakfast ok. Would have got more stars but poor customer service as phone charger left in room by mistake and never got it back. Very unhelpful and untrustworthy staff.

The staff was very kind and the room was clean and very comfortable. The breakfast was delicious and you can have tea or coffee whenever you want during the day. The price is good. Highly recommended!

Very kind staff

Staffs are friendly. Good location near to the train station and restaurants! Room is clean. I love the breakfast very much! It make my days in Falun. Never forget this experience and such nice place in Sweden