エンバシー スイーツ ボストン ローガン エアポート(Embassy Suites Boston at Logan Airport)

I would love to have nothing bad to say..but the staff is extremely rude..when I spoke with them they made me feel like I was annoying or disturbing them. Also I reserved to be able to check in from midnight to 6am and they wouldn't allow me check in till noon..(and they explained that I shld have to pay an early check in, but they weren't going to) I felt like they were pretending to give me a deal when in reality I've checked in a 12 or earlier there before and i never was charged. Also a 3pm check out and they were going to waive h That $50 fee but... This morning I received a VERY UNPROFESSIONAL CALL from the front desk. Her- The woman said and I QUOTE " um hello, umm..who are you? How did you get on that room? And alot more umms. She was super confused and very nasty. She stated she was going to charge me for another day because it was now 3pm.. Me- I told her, no ma'am I spoke with someone last night and we made this arrangement. Her- who did you speak with Me-i dont know who checked me in Her- yea well if you not out in the next 10 min. I will be charging you if you go over 10 min. Me-Ok (I was totally confused by her confusion) and said, ok give me a few mins. Her- click..she just hung up on me because apparently she was done with what she had to say. When I checked out they 3 at the front desk were also unprofessional. The worst one was the lady who actually checked me out..her demeanor was exactly how explained, I was bothering her. She also picked the phone and called someone else in the building and was speaking to someone in Spanish about me and little does she know I'm Irish\Mexican and could understand her talking..she was speaking about me and she. Stated I should pay the late fee of $50..to who ever she was talking to. She was a so unprofessional. Then this morning at breakfast the food was cold and several drinks were not available. Also they put the cereal out but didn't have milk. Other then that the food was decent and the spread was great. Our room was nice but it smelled of cigarette smoke. Other then that. I would stay again though only because it is the most convenient one ..location location location

Close to Airport and car rental. Service and facilities are good. Room size is very large. Buffet breakfast is pretty good.

good breakfast but there is no amenities:(

Generally service is all right. Buffet and WiFi, guest service are better than expected.

Spacious room. A shuttle from Hilton going around the airport. Good breakfast and restaurant (a la cart) is in the hotel. Good cleaning.

The stay was very good, the value for money on the website was excellent, comfortable, clean and well-structured room with quality amenities, excellent breakfast. the hall for the event that I also participated in was very good, the valet parking guys were attentive. Thank you to all the staff

Excellent location a few minutes from airport. Shuttle comes automatically and about every ten to fifteen minutes. My favorite free breakfast is here. They have made-to- order omelets with many ingredient choices. Good bed, big TV, friendly staff. They also have an evening reception most nights. We like to walk also to the Italian deli market three blocks away. They do have a luggage storage room if you have to take a flight out later in the day.

Nice hotel! The swimming pool is tiny, yet has towels and a change room. Also there is a jacuzzi aside. Located close to T (Boston city train system). Also, 24h shuttle to/from the airport. The breakfast was great! The room was cozy, with coffee maker, microwave, safe (and other expected things)

thank you so much