ケイブ ホテル & ゴルフ リゾート(Cave Hotel & Golf Resort)

Lovely mini break - top quality service all round. Would highly recommend!

The cave overall is a nice stay. For the money I wouldn’t say it’s anything above your average “nice” hotel. The facilities are extremely small and I would class it as a boutique hotel. You can only have 12 or 14 people (I can’t remember exactly) in the pool area at one time and there are only four places to sit down there. The a**osphere was a little dull. The staff were friendly, however, as soon as we had an issue everyone became dismissive. The chlorine chemical levels in the pool were too high and it ruined my husbands swimming shorts. When I reported this at checkout they told me to email in. I emailed twice to get an initial reply and was emailed by Sergio - The General Manager. Sergio has since ignored further emails and have completely dismissed the correspondence. I have to say, this has been a big disappoin**ent. We spent just under a £1000 with the stay, plus drinks breakfast and dinner for one evening, so to have this level of disrespect shown is the reason for a lower star review.

We stayed in September and it was perfect. we stayed in the spa for hours had a lovely relaxing experience so we was always going to go back there.. i then booked to go there for january after we had seen they had refurbished their spa area expecting the same if not better experience but unfortunately we didnt.. everything from the room to the food and the staff were really nice as our previous visit but was a massive let down to go into the spa and both the pool and jacuzzi were freezing cold.. the main reason we booked to go back was the relaxing break in the spa which we spent 6-7 hours in last time instead we spent about 30 mins in there before having to get out as it was too cold to enjoy.. definitely ruined our visit this time around as we was expecting so much more..

Amazing, would recommend to anyone, staff are amazing and so friendly, go above and beyond. Room was beautiful and food was delicious.

Exquisite in every aspect, this hotel redefines luxury. Impeccable service, opulent decor, and breathtaking views create an unforgettable experience. From the lavish rooms to the gourmet dining, every detail exudes sophistication. A stay here is nothing short of a sublime escape into refined indulgence.

Was a lovely stay very enjoyable, service was second to none. Only disappoin**ent was the breakfast.

Lovely hotel and stay in the Junior Suite. The hotel spa is very small and minimal seating.

I went to the Cave with my partner for my birthday, prior to booking I was so impressed with the visual seen on Instagram etc. When I got there the heating in the room did not work. We had to call up several times to ask for assistance. We were eventually moved after 3 hours to another room with the same issue. I was utterly disappointed, room was unclean, some staff members were rude, heating didn’t work, spa was extremely small, room service food is delivered in plastic bags with no cutlery. During checkout I was advise to send an email to express my concerns. It’s been three weeks and no one has bothered to get back to me. For the price we paid we expected a completely different experience. I will not be booking to stay here ever again and wouldn’t recommend anyone else to.

Trip was great. Staff friendly and helpful. Accommodation superb and restaurant really excellent.