Residence Pierre & Vacances Premium les Alpages de Chantel

Alpages de Chantel is located in a satellite of Arc 1800 connected by a really efficient cable car which runs into the night and takes only few minutes. Although the main shops are down below there are local facilities including a small supermarket. The apartment is ski in and ski out and is in a very convenient location. Being Pierre et Vacances premium, it is also of a higher standard. The staff are all exceptionally friendly and facilities are good including a swimming pool if you want one. The overall experience was excellent and made for one of the best ski trips I have ever had .

We are a family of 5, with 3 daughters 24, 21 and 19. We booked the apartment with another family who have 2 daughters of similar ages. First we booked room E12 but after closer scrutiny, it seemed that there were not enough bedrooms (2) or beds for our family, so we swapped it for room F2 which was described as having 3 bedrooms one double and 2 twins. The other family booked our old room. When we arrived we found that our apartment was ridiculously tiny! The bedrooms had minimal storage for clothes and the living area had no storage at all. Nowhere to hang ski stuff, no hooks and minimal kitchen equipment. The other family's apartment was actually lovely! Much bigger, with a double patio window, stunning view and massive living area, despite being cheaper. There were only 2 bedrooms, but there was a surprise mezzanine area with 2 additional single beds upstairs. Not suitable for adults, but ok for young kids as it was in the corridor. The position of the apartment building was great - virtually doorstep skiing, Les Arcs is a fantastic skiing area and although there wasn't all that much in the little group of shops surrounding the apartment, it was easy to nip down to the lively village below in a little cable car which runs until 11 at night. The spa was a treat, it gets very busy after skiing as is to be expected. The pool too, was busy in the evening, but nice. We were only given 2 towelling robes per family and when we asked for more, we were told to contact the agency with whom we booked, which was a trek down the mountain, so we didn't bother! Same response when we asked for a key to reach the garage (we drove) from inside the hotel rather than opening the main garage door round the back. We were not given one at the start and we could not obtain one from reception. We were not happy with the accommodation or the lack of assistance from staff. The other family were happy with their apartment because it was bigger, nicer and cheaper and as there only 4 of them, much more room! They were able to use the mezzanine area to store stuff. So maybe it's lack of the draw!

Close to the slopes everything very warm, well maintained great for the family. Ski slopes and access right on the door step, nice slope out the back which was full with kids on sledges. Restaurants within a 5 min walk, car parking for everyone all on all a great spot for a family ski trip.

When we arrived the beds were unmade, the bathroom was dirty with grime and mould all over the cubical, one of the sinks was broken, the foot stalls were burnt by the radiator. There was not enough toilet paper for a week which is unbelievable. There was dog poo in front of our window and on the snow outside the balcony. The rooms were poorly sound proofed and we didn’t sleep well for the entire week. The people that stay here obviously do not care enough to clean up for themselves. The space itself is conveniently located for skiing and the insides of the apartments are spacious with a lot of potential if they were renovated. There is a pastry service which was basic but helpful. For a group of people with no standards I suppose it would be fine. We won’t be returning or recommending.

Check in procedure was diabolical. No clear signs, no clear idea what building to check into. People milling about with absolutely no idea where to go. We walked (no mean feat in the mountains) to one building as there were no signs on the building the email directed us to, and luckily, they found our booking, but we were at the wrong hotel. When we got to the "right" hotel, they couldn't find our booking - absolute shambles. We were "lucky" we didn't have young children in tow. Also the information on the website said there was a bar and a restaurant; there wasn't.

Résidence plutôt bien mais avec de gros défauts d: - horaires de la réception très restreints - appartements très bruyants -nous avons eus des couettes salies - il manquait un ensemble de draps , avec une belle galère pour en récupérer à 22h - les enfants mineurs gambadent au hammam et sauna, sans que cela ne gêne le personnel malgré les alertes. - accès compliqué depuis le cœur de la station

Résidence située sur les hauteurs de la station facilement accessible par la télécabine Le Dahut, gratuite (en été en tous cas). Le centre station est donc accessible facilement pour toutes les commodités, ainsi que pour le départ des activités proposées par la station. Par ailleurs un petit supermarché (dépannage) est présent à l'arrivée du Dahut Nous avons séjourné à 4 dans un appartement en duplex (1 ch double et 1 chambre avec 2 couchages à l'étage) au 2ème étage avec un balcon confortable avec vue sur la vallée. Appartement correctement équipé et propre à notre arrivée. Notre séjour s'étant déroulé toute dernière semaine des vacances d'été, nous étions que très très peu d'occupants au sein de la résidence. Nous avons pu profiter du calme ambiant de la résidence, de la piscine et de l'espace relaxation peu fréquenté par conséquent. Je recommande cette résidence pour son confort et sa vue imprenable et son accessibilité au coeur de la station, les amis golfeurs sont à 2 pas de l'entrée du golf bien sympathique de la station.

Je me permets de reprendre le superbe commentaire de OMBRETTE01. Merci à elle car il est très pertinent& nous avons vécu la même chose. Je cite : "Prenez le temps de lire les avis négatifs, ils sont véridiques... (certains logements sont réellement inappropriés pour des vacances, la réceptionniste est une peste (je rajoute--＞ hautaine, incompétente) l'appartement que nous avons finalement eu était vieillot, très mal insonorisé et excessivement mal éclairé...) ... Et comme notre aventure se termine bien, je vais quand même mentionner ce qui était bien : La résidence n'est pas dans le centre, elle est sur les hauteurs mais juste à coté des télécabines gratuites pour rejoindre le centre très facilement en journée. Le logement était assez spacieux. Parking aisé en été. La piscine est chauffée à 30° et peu fréquentée, la vue sur la vallée est magnifique, il y a une épicerie/boulangerie très proche." fin de la citation. La résidence est vieillissante, les parquets craquent, les couverts vieillots... A ne pas réitérer.

Sejour mitigé, bémol à l'arrivée : le logement n'était pas propre (odeur de raclette de la veille + dizaine de mouches), un ménage supplémentaire a du être réalisé. L'appartement est bien équipé et bien placé. Nous avons particulièrement apprécié le restaurant au pied de l'hôtel : le trapoun. Je recommande.