グランド オーク ホテル(Grand Oaks Hotel)

The air conditioner in room 355 was very noisy. Also upon booking I didn’t notice that the property had 2 separate buildings and we were in building 2. You must drive or walk back to building 1 for breakfast or indoor pool access.

I arrived at the property was shown building one which is a fully functioning hotel. Was told I could check in building 1 but for a fee. I was told I could check into building 2 which is an overflow building they opened during holidays. Kind of a ghost town but it was ready and no fee. IAFTER booking I was told by Sheree at front seat that she was sorry to tell me that she was about to ruin my day but they WERE going to charge me. She was so sweet and tried reasoning with her manager Rita because I was told there wound not be a fee. No luck. I spoke to Rita and explained I was told there was a fee in building 1 and not 2. Rita should be the poster child for bad management and the opening act for the Grinch. She is the sole reason I will never stay there again. Sheree bent over backwards for everyone. Did the job of 5 people and should be the face and manager of this hotel she personally walked me around hotel to make sure I’d be happy with my stay. She called people by name when she saw them and would be an asset to any business. Rita on the other hand should be fired and go back to her job as the wicked witch of the West. She’s rude and acts to enjoy wielding the her management title around. You got your money Rita but lost any future business from me. You earned every single work of this review.

We needed a lower level handicap accessible room. The front desk went above and beyond to get us the best room to fit our much needed accommodations. Rooms were very clean, comfortable, and up to date. We will being staying here for sure in the future!

It was clean and comfortable. We were put in the second building where they were not running breakfast and had to walk/drive to get breakfast or use the pool. The second day breakfast was so packed we couldn’t find a seat or food so ended up leaving to get breakfast.

They have a “second” building that they don’t tell you about. You have to drive down the hill to get there and there’s no front desk or anything. Just… a building with rooms. You have to call the front desk of the main building if you need anything. Also, not disclosed, there is a $100 holding fee that doesn’t get refunded for up to 72 hrs. I wish we would have known that prior to staying. We have never had to put down a holding fee. Over all, the comfortability of the room was terrible. The pillows were solid and the bed was not comfy at all. The bathroom did not come with normal amenities as shampoo, soap, etc., and the toilet/shower room was tiny. The room was clean over all. My family stays in hotels many times a year, as we have SDC passes, and this hotel was by far the worst experience we have had.

When we arrived, two hours after check-in time, our room was still not ready. Check-in was at 4 and we didnt get our room until 10 minutes before 7.

Excellent property, family owned and you can tell they take pride in their facility. Our room was so clean and very nice! Bathroom shower looked like brand new. Refrigerator and microwave in room. Beds are comfortable. Staff was very nice. An exceptional value overall. We will be back. Thank you

We chose the family room since my 2 kids are teenagers & it's just not appropriate for them to share a bed as brother & sister anymore. My son thinks he is too old to sleep with his dad also. We were all so happy that it had 2 Queen beds plus a sofa! It gave us just enough room to make everyone happy. Clean spacious room. Breakfast was ok, busy, my husband lost patience waiting in line for the pancakes, maybe need a waffle iron or another pancake machine on these busy days. Salsa would've been nice for the eggs. Overall stay was good! Too bad Branson charges such high taxes on these rooms.

Cons: Booked this hotel for the pool and hot tub. Didnt know that there was 2 separate buildings and you had to drive to the building with the pool and hot tub and then walk thru lobby wet to get back to parking lot to go back to the building you were in. The bathroom door wouldnt shut properly or lock. The bathroom sink wasnt in bathroom, just the tub and toilet. Breakfast wasn't anything to brag about. Lady refilling things wasnt pleasant at all. One of the lamps didnt work. Pros: The bed and pillows were very comfortable. Check in and out staff were pleasant. The fridge kept drinks really cold.