シャトー オン ザ レイク リゾート スパ アンド コンベンション センター(Chateau on the Lake Resort Spa and Convention Center)

We loved our stay! The hotel was beautiful and we were so close to everything that we did! My daughter (she’s 4) had a blast in the pool and on the playground, and our older daughter and son-in-law and their 2yo twin boys also had a wonderful time. We’ll definitely be coming back!

The hotel is lovely, but my biggest issue is the $10 per night parking fee. This is basically the off-season for Branson and apparently the fee was just put into place at the first of 2024. I returned from a wedding around 9 PM and there was nowhere to park outside due to banquet being held at the hotel. Did those attendees have to pay the $10 per day parking fee? Also, the food was way overpriced. $17 for a club sandwich??? The checkin process was uncomfortable as well. I could not understand the man who checked us in. He had little to no personality and was not informative about hotel amenities. There was not a booklet in the room about the restaurants or anything else on the property. There needs to be better customer service, dedicated space to park for hotel guests, and ditch the $10 parking fee!

you pay extra for resort fees which is around &32 for one night plus no complimentary drink. Water is $6.50. Furniture is old. Not worth the money I paid.

The holiday decor was excellent and made the stay very pleasant. The overall experience was great. The staff was friendly and helpful. The only negative was one morning the scrambled eggs and potatos on the buffet were cold.

Previous stays to this resort were wonderful, not so much this time around. Unpleasant stay, dirty common areas including the indoor pool and horrible mattress were all on the list. Would not recommend staying again!

We stayed New Year's Eve at the Chateau, in a partial lake view room. The resort property is grand and the service was excellent. The lobby was decorated beautifully for the holidays, and staff members were friendly throughout. Our room had a small balcony from which we could see the fireworks at midnight. Beds were very comfy, bathroom was roomy and well appointed. A few negatives-- outside parking was $10 a night (valet was &25). The items on the Chateau Grill restaurant menu seemed overpriced, and the bottled water in our room was $6.50 a bottle. Although our room had a mini-fridge, it did not have a microwave, which is a standard item in most (less expensive) hotels nowadays. This hotel also charges a resort fee, of which I am not a fan. Negatives aside, we did enjoy our stay at the Chateau and would probably return, especially for a special occasion.

Beautiful hotel. We really enjoyed staying here. The hotel is clean, the rooms were huge and the beds were very comfortable. Would definitely stay here again.

Disappointed! We have stayed here several times in the past and never left disappointed. The first sign was having to pay for parking that had previously been free. Then sitting in the bar and being unable to get any service for over 20 minutes, because there was only one person working the bar area (the bartender) on a FRIDAY night before New Years weekend. REALLY! Not only was there only one person working the bar area, but she was barely competent and had no urgency in doing her job, even though there was at least 5 to 6 patrons waiting to be served. We eventually just left and went down to the cafe and sat at the small bar and had great service from the a much better bartender named Debra*****. Then when we went for late breakfast the next morning, we had to wait 25 minutes for a table and it was very apparent that the dining room was not even a quarter full and it was a buffet. And we had the same issue with the one person that was waiting tables. So, disappointed!

Food was overpriced and subpar. My braised rib at the Atrium was served cold. The breakfast buffet had limited options and the server did not attend to us at all. 3 dollars for a cup of tea from a brand at walmart that is 6 dollars for 20 bags. 3 dollars for 4 ounces of orange juice. Hilariously overpriced.