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Hold fashion The service Tame not nice at all I call to reception to ask for shampoo The didn’t answer

very big hotel with good location. the service is good and there is a lot of space

Very nice !! The trip was excelent

The best place that you can stay

房間很大，設施一般，環境不錯，在山裡，上山的路都是彎曲的，早餐不錯，酒店都是免費帶早餐的，下網上定的時候選無早餐即可，其實酒店是帶的。

Es war sehr schön und sauber

酒店就是老了點

Lovely hotel,very helpful staff especially Robert on Reception and Robert in the restaurant, Hotel bedroom was huge and very nice however it needs an updated as the curtains do not close and are a bit thread bare,The shower head was leaking but was changed very quickly once I reported it, The breakfast was ok,the dinner was lovely Overall I would come back to the hotel, The swimming pool was amazing with 2 pools both lovely and warm The spa looked lovely too There is a tennis court,plus a pool table not sure what they charge There is also a nice indoor play area for young children We would stay here again

The best Hotel In poiana brasov!!! I recommend going there for a lovley experience. The rooms are very big and clean, the staff is excellent and the food is very tasty. We booked the double executive room and the staff from the recepion gave us a great room with a mountain and a lake view.

it is the best choice you can make in Poiana Brasov for a great stay, great SPA, great massages, great rooms, and very big. Also the Restaurant its very nice. Professional staffs, friendly. The hotel is located in the very center of Poiana Brasov, hard to miss, having a lake at front.

Our stay was a mixed bag: an impressive façade and spacious accommodations but significant shortcomings in facility management and staff conduct. We booked a premium suite to celebrate my wife’s birthday with our daughters amid the picturesque mountain scenery. We were initially impressed, but issues soon became apparent. Inoperative in-suite sauna, a defective window, an unstable chair armrest, tired old mattresses, no plug near the coffee maker are examples in our suite. Despite assurances of repair from reception staff, the sauna was never fixed, and staff were dismissive when inquired about. Cristina at reception was particularly discourteous and unprofessional. The breakfast buffet fell short of expectations: inadequate replenishment of food and beverage items, cold eggs, and uncleaned tables. The swimming pool area, though aesthetically pleasing, posed safety hazards due to slippery floors. Inflatable toys for kids were all pierced and unusable. We observed kitchenware being soaked in the hotel pond while returning to the hotel at night -＞ a potential food safety issue? When trying to discuss the issues with the manager on duty at check-out, we were told (by Cristina) that there was none that day. If true, that might explain the operational deficiencies. Inconsistent service quality and neglect of maintenance indicate a disregard for customer satisfaction and operational standards. Improvements in management and infrastructure would be needed to align with expectations of discerning travellers. Overall, an unpleasant 'aftertaste' outweighs the positive aspects of our stay. We'll only consider coming back to this establishment if big changes are implemented.

An elegant, spacious and comfortable hotel. I appreciate the generously large rooms with balconies. My family and I stayed in a big room with two large beds, a beautiful bathroom with a tub and an even bigger balcony. The breakfast is rich and varied, and the restaurant is quite traditional, but has a plethora of dishes to choose from. The spa is very nice as well, with multiple pools, saunas and massage experiences. It is a bit pricey, but, nevertheless, it offers a leisurely, pleasant experience. I recommend this for folks who look for a retreating holiday.

This hotel is quite old but it is very surprising how the current management team manages to keep it up in such a good shape. The rooms are very big and the furniture is up to decent standards. The most impressive part of the hotel is the spa and especially the hot tub which is outside the hotel and in the open air. One can really spend quality time there, relax and unwind. A pool and various jacuzzis are avialable also inside the spa. The breakfast is decent and also the restaurant, which is offering on the menu traditional Romanian dishes and a decent assortment of wines. For what is has to offer, the hotel is quite expensive and the rule that applies here is that if the demand is high, then also the prices are high. Usually the hotel is fully booked during wintertime and aspecially if there is enough snow on the ski slopes. In the off-season the hotel is mostly empty BUT the prices are still high.

Excellent hotel. Many facilities and good cleanliness, the rooms were big and the staff friendly. Only the food at the restaurant was not great. Its a good hotel for families with children. The spa and the swimming pool was out of this world.