イビス ブライトン シティ センター - ステーション(Ibis Brighton City Centre - Station)

Found mould on the window just where the kettle, tea and coffee packs were (on the window seal). Could not leave the blinds open to avoid inhaling mould. The bins were very small...baby size with no bin liners. The tissues were very cheap quality - very thin! Location was ideal as was by the train station for easier travel and transfer.

The location is nearly station, good The place is quiet clean

This is a nice little hotel and I’ve stayed here several times due to it’s convenient location. This stay I had an issue with my room but the staff sorted it out quickly. The breakfast is good value at I think £12, so you can really fill up for the day before going out and exploring. The beds are comfortable and the rooms are a good size. During the summer the rooms are more expensive as it’s peak season, however compared to many other hotels this is pretty good value for money.

Great hotel - very handy location from train station and town centre. Basic rooms but clean and comfortable for short stays

Great Room with own toilet, friendly staff and with also luggage room…

Poor staff managed by slack manager. The manager Peter was polight and happy to help. Sadly though he sees a customer with a problem as the problem and thinks by being argeeable and polight so the customer gets passified and leaves, the problem leaves and he thinks that has solved the problem. Till another customer comes with a problem and nodoubt the same problems. The problems being 1. Staff made the food after it was cancelled face to face 2. Staff said they had charged for the food that was cancelled 3. Staff had infact transfered £50 from personal account to ibis and not mentioned it. 4. Room service is via WhatsApp. In hindsight this is because few of the staff understand English. 5. You order the food via what's app, they read 30 minutes later and reply ' ya sure' 6. Then suddenly out of the blue say they thought you cancelled the order when you what app them saying you you have been waiting over an hour. 7. Ibis Brighton clearly wish to look professional. But I dought Peter ever went back to his staff and said. If you don't charge for food they cancelled and didn't have, you shouldnt tell them you did charge them. If you take £50 out of a customers account instead of holding £50 you really should tell them If a customer order good via WhatsApp (they only way they allow you to do it here, probably so they can use Google translate) look at the app more than every 30 minutes. I could see from the app it was closer to 50 minutes between them looking. Only cancel an order if the customer asks you to cancel an order Peter was polight and ordered a commentary breakfast I didn't have and at an other time a pizza that I did have. But christ! Really teach your staff The room was clean the double bed was two cheap super light single beds put together, that split in the middle when you're trying to get a night's sleep. I left grumpy disappointed and sad. Sad that managers like Peter don't get taken aside and told to be proactive with his staff. It was pointless me talking with him, he just wanted me to leave to solve the problem. There are many other hotels in Brighton around the same price where you are not treated like the problem. Go there! Ps I did write a complaint to the Head office. I never herd back from them. It appears tobe cr@p all the way up, and all the way down.

hotel was comfortable and easy to find, quick walk to the beach and to the train station.

Basic hotel Okay for a short stay Rooms are basic and small But quiet and comfortable on higher floors

The location of the hotel is just a few steps from the train station which is very convenient. The service people are very friendly.