Disappointing third stay – major decline in quality and maintenance
Pros
Strategic Location: Excellent spot with plenty of restaurants and souvenir shops nearby. Very easy access to local attractions.
Comfortable Sleep: The bed was high quality and provided a good night's rest.
Spacious Room: The room size was generous for a family stay.
Functional Water Heater: The shower heater worked perfectly, which is essential for the cold Cameron Highlands weather.
Cons
Poor Maintenance: The hotel feels dated, and the furniture is poorly maintained. Most concerningly, the door latch was broken, which felt like a safety oversight.
Hygiene Issues: The carpet was not vacuumed properly; we found hair everywhere upon arrival.
Unacceptable Linen Quality: No towels were provided in the room at check-in. I had to go down to reception to collect them myself, only to find they were in terrible condition with visible holes. We felt uncomfortable using them and ended up buying our own.
Misleading Window: While the room had a window, it offered no view—only a close-up look at a wall.
Declining Service: This was my third time staying here, but the hospitality has significantly declined.
Final Thoughts
I’ve enjoyed my previous stays here, but this experience was very unsatisfying. Given the lack of cleanliness and poor attention to detail, this will unfortunately be my last time staying at Rainbow Hotel.
翻訳
6/7
ホテルからの返信: Dear guest,Thank you for taking the time to share such a detailed review, especially as a returning guest. We truly appreciate your continued support in the past, and we are sincerely sorry to hear that your third stay did not meet your expectations.We are glad to know that you still found value in our strategic location, room size, bed comfort, and the functioning water heater. However, we deeply regret the issues you experienced regarding maintenance, cleanliness, linen condition, and overall service quality. Please accept our sincere apologies for the broken door latch, housekeeping shortcomings, and the inconvenience caused by the towels provided. This is certainly not the standard we aim to deliver.Your comments have been taken very seriously and will be shared with our management, housekeeping, and maintenance teams for immediate review and corrective action. We understand your disappointment, especially after having positive experiences previously, and we truly regret that we fell short this time.Thank you once again for your honest feedback. While we respect your decision, we hope there may be an opportunity in the future for us to restore your confidence and provide you with a much-improved experience.Warm regards,Hotel Rainbow Cameron Highlands
Gui Miow Hwa
スーペリアツインルーム
宿泊時期: 2025年11月
夫婦・カップル
8件の口コミ
8.0/10
とても良い
投稿日: 2026年1月2日
Quite a good stay. Very friendly customer service. Just limited parking space but still able to find one. Overall good.
翻訳
ホテルからの返信: Dear guest, Thank you for your kind review. We truly appreciate you taking the time to share your experience. We’re glad to hear that you enjoyed your stay and that our service team was able to assist you well. Regarding parking, you are right — as we are located in the heart of Brinchang town, parking can be limited, especially during peak periods. However, we are happy to know you were still able to secure a spot, and we appreciate your understanding.Your support means a lot to us, and we will continue working to maintain and improve our services for the comfort of all guests.We look forward to welcoming you again in the future.Warm regards,Hotel Rainbow Cameron Highlands
ezma
スーペリアツインルーム
宿泊時期: 2026年1月
ファミリー
6件の口コミ
8.0/10
とても良い
投稿日: 2026年2月8日
good service, nice location & near to all attraction location.
翻訳
ホテルからの返信: Dear Guest,Thank you for your kind review. We truly appreciate your positive feedback regarding our service and convenient location. We are glad to know that you enjoyed your stay and found our hotel close to the main attractions.Your support means a lot to us, and we look forward to welcoming you back again in the future.Warm regards,Hotel Rainbow Cameron Highlands
Tini88
デラックスフォースルーム
宿泊時期: 2025年9月
ファミリー
9件の口コミ
6.0/10
投稿日: 2025年10月19日
Not recommend for holiday unless you just want a short stay.
Near roadside and mosque, noisy, can’t sleep well at night
Old hotel, old carpet, shower may a problem, water not hot enough in cold weather.
Difficult to get parking place
The only good thing is strategy location, convenience to get what you want in the Brinchang town.
翻訳
ホテルからの返信: Dear Guest,Thank you for sharing your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations. We understand how important comfort and rest are, especially during a holiday, and we regret the disturbances and inconveniences you experienced.Our hotel is located in the center of Brinchang, which provides easy access to shops and attractions, but it can also result in some unavoidable noise during peak hours. We also take note of your comments regarding the carpet, water heater, and parking availability. Your feedback is very valuable, and we will forward these concerns to our maintenance and management team for further improvement.We appreciate you acknowledging our strategic location, and we hope that we will have the opportunity to serve you better in the future.Warm regards,Hotel Rainbow Cameron Highlands
Ku Gma
デラックスフォースルーム
宿泊時期: 2025年9月
ファミリー
1件の口コミ
8.5/10
とても良い
投稿日: 2025年10月20日
Hotel is good..suitable for couple or family..location is good..
翻訳
ホテルからの返信: Dear Guest,Thank you for your kind review! We’re delighted to hear that you enjoyed your stay and found our hotel suitable for both couples and families. It’s also great to know you appreciated our convenient location in the heart of Brinchang, close to shops, eateries, and local attractions.We truly appreciate your support and look forward to welcoming you again soon for another pleasant stay in Cameron Highlands.Warm regards,Hotel Rainbow Cameron Highlands
ゲスト
スーペリアダブルルーム
宿泊時期: 2025年7月
出張
16件の口コミ
7.5/10
投稿日: 2025年8月30日
Overall is good. Very convinient. Food, mini mart, parking all available. One disadvantage is....., early morning before sun breaks, praying sound of the mosque is toooooo loud. The window sound proving system maybe can improve a bit. Kettle provided but no coffee tea 😭.
翻訳
匿名ユーザー
スーペリアツインルーム
宿泊時期: 2025年8月
ファミリー
29件の口コミ
8.0/10
とても良い
投稿日: 2025年9月7日
Near shops & restaurants. Have public parking but first come first serve. Cleanliness is okay.
翻訳
匿名ユーザー
デラックスフォースルーム
宿泊時期: 2025年7月
ファミリー
3件の口コミ
10/10
とても素晴らしい
投稿日: 2025年8月26日
Overall and experiences wise are all excellent.
Location is good and at the centre of brinchang.
Foods and necessities are all downstair of hotel.
The room quite big and so is the washroom.
The only to improve are the electric plugs that quite loose need attention.
翻訳
ゲスト
デラックスフォースルーム
宿泊時期: 2025年8月
ファミリー
4件の口コミ
8.0/10
とても良い
投稿日: 2025年9月25日
Will repeat to stay once travel holiday at cameron
翻訳
ホテルからの返信: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that you plan to stay with us again on your next trip to Cameron Highlands. Your continued support means a lot to us, and we look forward to welcoming you back for another pleasant stay.Warm regards,Hotel Rainbow Cameron Highlands
smile always
デラックスフォースルーム
宿泊時期: 2025年7月
ファミリー
17件の口コミ
2.0/10
投稿日: 2025年8月12日
Very bad service not recommended useless not very hellpful
翻訳
匿名ユーザー
デラックス トリプルルーム
宿泊時期: 2025年8月
友人同士
3件の口コミ
8.0/10
とても良い
投稿日: 2025年9月28日
Everything Okay.
翻訳
ホテルからの返信: Dear Guest,Thank you for your feedback. We’re glad to know that it was good to stay with us. We appreciate your support and hope to welcome you again on your next trip to Cameron Highlands.Warm regards,Hotel Rainbow Cameron Highlands
ゲスト
デラックス トリプルルーム
宿泊時期: 2025年7月
ファミリー
2件の口コミ
10/10
とても素晴らしい
投稿日: 2025年9月29日
It wast good to stay here
翻訳
ホテルからの返信: Dear Guest,Thank you for your feedback. We’re glad to know that it was good to stay with us. We appreciate your support and hope to welcome you again on your next trip to Cameron Highlands.Warm regards,Hotel Rainbow Cameron Highlands
Alazim Yaakop
デラックスフォースルーム
宿泊時期: 2025年10月
ファミリー
14件の口コミ
10/10
とても素晴らしい
投稿日: 2025年11月18日
Very nice and cozy boutique hotel. Everything is walking distance
翻訳
ホテルからの返信: Dear Guest,Thank you for your lovely feedback. We're delighted to hear that you found our hotel nice and cozy, and that our location made it easy for you to explore everything within walking distance. We're glad you had a pleasant stay with us.Warm regards,Hotel Rainbow Cameron Highlands
Nadiaizty
デラックスフォースルーム
宿泊時期: 2025年11月
ファミリー
1件の口コミ
7.5/10
投稿日: 2025年12月12日
Nice place to stay. Boleh jalan kaki je pegi centrum
翻訳
ホテルからの返信: Dear Guest,Thank you for your kind feedback. We’re glad to hear that you enjoyed your stay and found our location convenient, with Centrum Mall just a short walking distance away. We hope this made your trip more enjoyable.Warm regards,Hotel Rainbow Cameron Highlands
GWG Fresh Sdn Bhd (Esther Yap)
スーペリアツインルーム
宿泊時期: 2025年9月
出張
1件の口コミ
10/10
とても素晴らしい
投稿日: 2025年11月24日
Good facilities. Reception is very friendly and helpful
翻訳
ホテルからの返信: Dear Guest,Thank you for your kind feedback. We’re delighted to know that you enjoyed our facilities and that our reception team was friendly and helpful during your stay. Your satisfaction is our priority, and we truly appreciate your support.Warm regards,Hotel Rainbow Cameron Highlands