The front desk person was more concerned with what was happening on her cell phone then waiting on me as her custom. Checked in and went to my room and then came back and found my form that I had signed just laying out on the desk. She had gone outside to use her phone several times so when I called the front desk no one wasn't answering. I needed to return my car to the rental carental car before the evening was over so I did not have to do it in the morning.. I try to find the return and and got lost. She didn't even know where I was she couldn't leave me back to the hotel. It turns out that the shuttle driver finally suggested that she'd take me and I follow her. That worked out well. My concern is that had I had an issue with help or anything and called the front desk there would be no one there to answer the phone. And literally had to go outside to find her once I realized what she was doing. I came into the front lobby and there was no one there. The next morning the night auditor was very kind to kind to make sure that the shuttle driver got there on time so I would not be late for my ride to the airport. There seems to be a little confusion as About the consistency of employee service giving to the customer. I'm not sure I would have that many family members working in the same facility.
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Verified traveler
2021年8月23日
受付、食事ルームの従業員が音楽聴いたり、電話しながら仕事しており不快。泊まるだけなら若干安いので○
Peter
2024年1月23日
Old and run down. Place smelled awful. Asked for extra pillows and never got any. Shower didnt drain. All around terrible experience
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Diana
2023年12月27日
Very Nice staff! Clean rooms - but the bath mats need to be replaced and upgraded. It’s a simple fix that could enhance the stay
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Kelli
2023年12月19日
Staff was nice from the beginning.
I saw a roach crawling on the bathroom floor. Staff was very accommodating and immediately moved me to another room. No problems afterwards.
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Preston
2023年12月19日
Beds were comfortable but pillows were a little flat. Great water pressure with easy climate control. Breakfast had a great selection but hot items (eggs, sausage, potatoes) could've been warmer. Overall positive experience.
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Shannon
2023年12月1日
Nothing fancy, but a neat, clean room near the airport with reliable shuttle service to the airport. Staff was super helpful! Would stay here again if needed.
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Alisha
2023年12月1日
Parking is not free on site for vacation time! It’s only free for the nights you stay at the hotel!!
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Nicholas
2023年11月30日
This Best Western was very clean and quiet. The staff that checked us in couldn't have been nicer. The rooms were clean and comfortable. The one annoying thing was that the only way that you could get up to the upper floors was with the elevator, there were no stairwell for going up.