ホリデイ イン エクスプレス & スイーツ シカゴ ウエスト - オヘア エアポート エリア(Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area)

ホテルは州間高速道路の近くにあり、簡単に行くことができます。スタッフはフレンドリーで丁寧でしたが、私が関わったスタッフは全員「ストリート」の服を着ていたので、スタッフと話しているのか、他のゲストと話しているのかわかりませんでした。ホテルのロビーとエレベーターは汚れていて薄汚いですが、部屋は大丈夫でしたが、少なくとも清潔でした。ホテル自体にはアメニティに関しては何もありませんでしたが、駐車場は多くのレストランや店舗と共有されているため、食べ物などが必要な場合は、徒歩圏内に複数の選択肢があります。全体的には大丈夫でしたが、記憶に残るものは何もありませんでした。

Bad location. I saw Spider webs on the ceiling. The elevator was very slow to go up and down. Only thing good was the hot shower.

The check in staff were nice. The check out guy, not so nice. They’re all wearing regular street clothes and you can’t tell if they work there or not. The check out guy talked so fast and seemed aggravated if asked to repeat himself. I had an issue with the first room where the lock wouldn’t catch, the second room was nice but the heat didn’t work. The third room was fine. The gentleman who helped me with all the rooms was soooo nice and patient and apologetic. They give out a grab and go cold breakfast upon checkout. I suppose that is because of the pandemic.

Hotel rooms completely nasty an beyond old fashion. Carpet looked like it hadn’t been vacuumed in years! The bed mattress hard like cardboard. And the sheets was dingy

The receptionist was nice and tried to help us as much as possible, but there was not another room she could offer us. Our room was not clean, there was trash under the bed and crumbs on the floor. The stands were dirty. The microwave had dirt stains in the door before opening it. The bathroom was not clean. The soap holder had looked like it had mold from not being clean. The phone did not work. I had to call the front desk from my cellular phone. My five year old is now sick due to the room being so cold. It was a terrible experience.

My whole purpose to come was for a getaway and to enjoy the pool which was broken so I couldn’t get in,night staff was rude and loud on their personal phones talking about quitting,housekeeping never came to make my bed after telling me she was,it was all bad.

Bugs everywhere. Hallways smell like urine. Key cards stop working after one day. Elevator floors have probably never been vacuumed. Elevators slow and don’t function well. I would never stay here again.

Large helpful & kind staff member clearly has a bathing issue, but fortunately the smell was only near her. Property could use transitions on the floor due to ragged carpet (or replace carpet). Pool was out, treadmill was out, main light in our bathroom was out--apparently bulbs are on order(?)--meant that we delayed bath for my small child)--and had to ask for a plug to use the bath instead of shower (not built in), plus toilet handle stuck & ran. Walls were thin & I could hear traffic through the windows. Maintenance & better management would serve Holiday Inn Express better here. If I were higher management, I'd give them a talking to, or simply fire them. If this is not a good part of town, guests have little idea. The good beds and breakfast saved the day here, but wow. Glad it was only 1 night.

We were visiting friends in a nearby city, celebrating a birthday. The hotel was closeby, moderately expensive, and easy to drive to. The hotel associates were helpful, courteous, and made our stay comfortable.