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The hotel was beautiful, but there were some major weaknesses that warrant extreme attention for any potential travelers. Here are some examples. We checked in around 3pm and were told our room was ready. We were taken up to our room, only to find it not ready and being used as a storage room for a photo/commercial shoot at the hotel. I don’t understand how the staff member would not know this especially when the hotel is very small. Then instead of apologizing or offering anything, the staff member suggested we walk to the city center. There was no offer to hang out in the hotel garden. We returned at check in time and the room still wasn’t ready. I asked the same staff member if the room would be extra cleaned given what the room had been used for that day. The staff member assured us the room would be. Well, when we got into the room much later, the floor was still dirty, and there was a stained/dirty hand towel. On day three of our stay, we spent time in the garden, but received no service whatsoever. It was as if no one worked at the hotel. The same day, we needed more towels. I asked the same staff member from our check in experience. The staff member directed me to where the towels were located in the hotel and told me to get my own towels. While I don’t mind this, this hotel claims to be luxury. After our experience at this hotel, I wouldn’t suggest staying here if you expect a luxury hotel experience.

My husband and I stayed here whilst attending a wedding. Our room was beautifully decorated, the bed very comfortable, ammenities were 10/10. Food was healthy and delicious and service first class. Cannot fault anything. The garden and grounds were particularly beautiful and well maintained. Close to everything but quiet where we were. Thank you so much for accomodating us, we LOVED our stay.