スマートフラッツ プレミアム パラス ドゥ グランド サブロン(Smartflats Premium - Palace du Grand Sablon)

Good location, however the place we stayed was in a terrible condition, lift not working the whole time we were there, we had to lug 30kg bags up and down the stairwell which had no lights, and there was no toilet seat at all, the condition is worse than a third world country

Booked as had kitchen facilities, however oven and microwave not functioning.

there were multiple issues that they did not even attemp to fix broken toilet, no shower head, broken elevator, tv did not work etc rude when trying to talk to them and no solutions or compensation for anything smartflats is horrible

The place is close to central station, but soon found out there was no hot water, no WiFi, never sent a technician to fix it, couldn’t take a shower or wash my hair in 5 days, had to boil water to wash private parts only, taking a risk to burn ourselves, Staff kept saying the technician was sick, guess there is only one plumber in Brussels. Tried to call them never picked up the phone. They just kept texting thank you for your patience and understanding, and then stopped answering back. We were supposed to have a full reimbursement, we only got 25% back, as we only had one night without hot water or WiFi. Worst place ever. Bathroom and toilet were disgusting and the pillows looked like tiny cushions, were very small and flat. Never stay there is the worst place ever

The good: spacious room in a great location with a beautiful view. The bad: Lounge for luggage drop off while we waited for check in did not exist. We drove there and nearby business said it closed down. Moldy shower, shower soap empty, cheap broken toilet seat, rusty broken trash can, stains on bedsheets, stains on couch, ELEVATOR BROKEN, stairwell had NO light to see, our "4th floor" from was actual 6 levels above the street. Dangerous and exhausting with our luggage. We expected more from this place...

The bed was comfortable.

Manque d'entretien.Pas de retour du logeur sur nos difficultés. Pas de lunette sur toilettes et lave-vaisselle qui ne peut-être branché sans tout disjoncter. L'appartement est pourtant spacieux et plutôt agréable. Bien situé proche du centre ville.

Nous avons loué un appartement pour les vacances de Noël. Le sieges des toilettes était cassé, le four ne marcait pas. Je l'ai immédiatement signalé mais cela n'a pas été réparé. Nous avons eu d'autres problèmes dont l'ascenseur en panne pendant plusieurs jours. L'appartement est extrêmement bien situé, chaud mais pas aussi confortable que ce que nous attendions. L'equipe de smartflats est inexistante et les femmes de chambres ne parlent que roumain.

Immeuble sentant le renfermé et la cigarette. Des tapis taches de javel. Dans l’appartement du café senseo pour une machine. Nespresso, des canapés tellement sales qu’un drap de lit est posé dessus, Aucun produit pour la douche, Un ménage plus que limite. Des wc qui ont coulé toute la nuit. Très bien situé mais appartement mediocre