Avoid this hotel at absolutely all costs - you risk being assigned to a room with NO REAL WINDOWS! The hotel feels like a poorly repurposed concrete warehouse. Photos of the property are EXTREMELY MISLEADING. Within seconds of entering our room we saw there were no real windows & immediately asked the front desk if we could switch, but were informed that there was nothing else available. Unfortunately after traveling across the world and arriving near midnight, we felt the room was too claustrophobic and chose to book another hotel. We went back down to the front desk and notified them of our decision to leave (less than 10min after we arrived) as we awaited our Uber. This time, the man called management who informed us an alternative Twin room was available, but we had already booked another hotel since we were initially told there was no other room options available. Follow-up interactions with management have been TERRIBLE! Messaging initially indicated a refund could be accommodated and I was asked to send the request through the travel vendor, but after I went through all of the additional steps per their instruction, they declined! The hotel would not allow for even a partial refund, although to be clear, PAYING 2X AS MUCH TO NOT STAY AT THIS HOTEL WAS THE BEST DECISION WE MADE.
自動翻訳