グランド セントラル ホテル(Grand Central Hotel)

The staff at restaurant were so rude, food was terrible and cold when came out. We asked to speak to a manager was told he was not there until the morning, we asked again next morning the manager was still not working and was told he would call us. A week later still no call. One member of staff said they get complaints everyday and used to it. The staff look so unhappy and miserable working at this hotel.

Just after phoning to enquire about two rooms and you would have swore we rang a random number rather than a hotel. No polite welcoming hello your through to the grand central hotel, just dry responses. Asked if any availability throughout the summer and the response was basically go away can't be bothered with your phone call! This isn't the first time I have had poor customer service from this hotel and we would have stayed with them every year in room 110 or other family room since I was a child. We wanted to give them a second chance as usually this hotel is the best in the town but after today's phone call, and previous communications we will never set foot back in it again or recommend it to anyone. Appalling customer service!!

Lovely hotel, staff very friendly and obliging, gorgeous breakfast and dinner, would definitely come back, Would recommend for families, couples and groups, entertainment for all to enjoy in Bundoran and the good weather was a bonus.

We found the Central Hotel welcoming, clean and well situated. Rooms were spotless and spacious. Nice to have the table and chairs. Toiletries were local and good quality and breakfast was tasty. Beautiful scenery too. Can recommend especially for the price

We arrived and paid £96.83 sterling at the reception. I asked about car parking and advise there was car parking at the back.This parking was at the end of a hill and you had to pay.I returned to reception and the girl said we didn't have to pay as the wardens were off.She missed the point of having to leave our car where it would not be seen. She asked me why what car are you driving ??I asked for a refund which she proceeded to do.When I got the refund returned to my bank it was for £78.88 ??? How does that work out we were in that hotel less than 10 minutes So not only travelling from Belfast we were not even paid our full refund.Stay away worst experience ever.

Went in for something to eat with family and ended up leaving before eating. Staff didn’t want to know and I found a lady on the bar to be quite rude. Had to find a member of staff to ask for menus and were given one menu for a full family. Multiple tables had not been cleared and another customer had to ask for hers to be cleared. Ours was eventually cleared but then no staff came to take our order so we left. Wouldn’t recommend.

Went into grand central Hotel as an off the street customer not a resident,but this place is dreadful and food is disgusting along with condescending staff,I ordered atlantic cod and chips and received 2small pieces of fish,I.e gougons and it was atrocious and offensive,again along with the staff,I was then told that's a whole cod cut in two,I was then asked what do you want me do about it by the manager,I should have read the reviews on TripAdvisor,they're correct avoid this place avoid dissatisfaction and disappointment

stayed for one night, location excellent, staff very pleasant and helpful, overall was a very pleasing experience