Best Western Burlington Inn

Nice and Affordable for stop over, or in transit during a trip near exit 5 on turnpike.

Everything is usually ok, breakfast is decent but, is a noisy place at times

The door lock didn’t work. They knew about it. But still gave me that room.

Positives: location is off the highway; in room: hot water in bathroom. Negatives: second floor carpets dirty; in room: carpet also dirty, mini fridge didn't work, bed was uncomfortable to say the least. Felt unsafe as I checked out, very early and prior to breakfast, someone was sleeping in the hallway by elevator. The checkout process was confusing (virtual self checkout), and had to drop off key, but wasn't able to speak with an actual manager or front desk agent in person.

環境優雅，早餐好。性價比高。

Checked in on a Thursday for a 3-night stay and discovered the toilet didn’t flush properly and that there was limited to no hot water coming from the shower. The room’s AC unit also continuously powered off. It was 9 at night with a 3-night stay ahead, so I opted to check out and find better arrangements. Later on after requesting a refund, the hotel denied the refund to *******, claiming I was using the reservation. I’ve been at La Quinta since Thursday at nearly 10 PM. This is absolutely unacceptable and downright theft. Do not stay at this location.

We checked in late around 11pm and were greeted by a machine. The check in process is done by a virtual front desk agent that answers via camera. The process didn't take long however it was weird not seeing any staff at all in the lobby. Once the machine dispensed the key and we entered our room I was disappointed by the cleanliness of the room. The TV had a white residue all over and the toilet had hair and some kind of residue all over. The floor was very sticky. In the morning when the staff was available we complained and they stated they would send someone in to clean however they never did. We ended up leaving and not completing our stay.

It is very clean and quiet. Had a kiosk available for check in while the person at the front desk took care of someone else. It sped up the check in process.

I appreciate the friendliness and helpfulness of the staff. The only downside are there are sometimes suspicious people who can operate anywhere. My vehicle was stolen by some people who are most likely from another area.