ケルバンサライ サーマル コンベンション センター & スパ(Kervansaray Thermal Convention Center & Spa)

I was very happy with reception and pool service staff but there's a problem in the kitchen all my food which I ordered came wrong.

Nasıl 5 yıldızlı inanılır gibi değil Otel çok çok eski ve pis. Havuzun etrafı heralde 3 günde 1 falan temizleniyor. Şezlonglar kir içerisinde. Havuz var deniyor ama ufacık. Girişte tam 1 saat boş yere bekletildik. 3 kişilik rezervasyon yapmamıza rağmen çocuk için kanepe önerdiler. Kabul etmedik. Bu arada gelen herkes kartını alıp odalarına çıktı. Sonunda lobinin arkasındaki odayı verdiler. Daha gece olmadı bakalım gece bizi ne bekliyor... Bir daha tövbe....

The staff are rude and none of them speak English.. they hardly speak Turkish! Food is bad and the worst part is that the rooms are filthy .. they never clean the toilets and the bathrooms. I found body hair in or beds and the whole hotel was just filthy. the worst hotel ever. Doesn’t even deserve 1 star

I have dust allergy the room was not clean and smell cigarette.I asked to change the room but the staff was rude not polite in dealing. Hotel is very very old the rug are dirty and very old the reception no even one fresh flower for freshness the reception is terrible

DON'T BOOK WITH THEM!! For 3 months I've been trying to help my mother receive her money back after she booked a room but had to cenacle. they are constantly avoiding my calls and my messages, lying about the fact they send the money back as they are not willing to send any proof of payment. be sure that once you send them money you will never see it back

I use this hotel for a single night stay, and it was fine.

It's very old hotel with stinking bathrooms. They have said there will be a renovation in June so j suggest everyone to chose a different hotel in the area until then. Definitely not worth for what we have paid. Staff is not trained for a 5 stars hotel.Such a shame.

SÜİT ODA DA KONAKLADIM ÇOK ESKİ BİR OTEL ODALAR KOKUYOR HER YER ÇOK PİS PERSONEL ÇOK KÖTÜ BİR DAHA ASLA GİTMEM VERİLEN PARAYA YAZIK

Confortable.