Parking the car was a total disaster.
If you don't give your car to the staff (vale), which of course needs money for this service, you need to park the car in the car park by yourself. That is still fine.
However, they don't allow you to use the shortcut within the building to reach your room. Instead, you have to walk back around the hotel and go to the main gate again.
Instead, they could adjust this gate to guests very easily.
The real scary thing happened after I still decided to park it myself.
1) I parked it, and the staff member who gave all this info in the hotel reception came to the garage with his special shortcut and told me that I should park somewhere away, which was watery, and it was easy to see the leakage from the ceilings. By the way, it was a wedding car.. Imagine I am still trying to protect the car with the flowers on it.
2) Anyway, I didn't want any problems with this special night. I accepted it. I parked it at the place he suggested. Then a security officer came and told me I could not park there, that it belonged elsewhere, etc. I was shocked.
3) I tried to explain the situation. Then I parked the car in this very small, weird parking area.
4) As I was leaving the car, the same hotel staff member came with a very posh car to park and yelled at me, 'Why did you park here, etc.?'
5) I did my best to explain.. Imagine I am still in my wedding suit with a wedding car. LUCKILY, he said, 'Ok, fine!' and he tried to look for somewhere to park.
And I walked back around the hotel at night.
It was the worst possible experience I can imagine. Thanks for that..
翻訳
ホテルからの返信: Burak Bey Merhaba, Thank you for sharing your detailed feedback regarding your experience with parking at our hotel. I sincerely apologize for the challenges you faced during your stay, especially on such a special occasion. I understand how frustrating it must have been to navigate the parking situation, especially with a wedding car. Your comments about the accessibility of the parking area and the communication from our staff are concerning, and I assure you that we will address these issues with our team to improve the experience for future guests.We aim to provide exceptional service, and it’s clear we fell short in this instance. Your feedback is invaluable in helping us enhance our operations and ensure that all guests have a seamless experience. I hope you will consider giving us another chance in the future. We would like to contact you regarding this matter at your convenience. We would love to provide you with the experience you deserve. Best Regards
ゲスト
スーペリアガーデンビューダブルルーム
宿泊: 2024年4月
家族旅行
2件の口コミ
4.7/5
素晴らしい
投稿: 2024年6月4日
The receptionist and staff were friendly and helpful, and they gave us good tips on how to get back to Istanbul when we were finished with this leg of our holiday.
翻訳
ホテルからの返信: Dear Guest ,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
ゲスト
スーペリアガーデンビューダブルルーム
宿泊: 2024年3月
家族旅行
1件の口コミ
4.5/5
非常に良い
投稿: 2024年5月1日
The service was great and lovely stuff
But
Why you put alchool in the room for mini bar
You need to pay
Ok
But with family and children room
Its so bad
I told reciption 2 times to remove it from room
But they didnt remove from mini bar
翻訳
ホテルからの返信: Dear Waheed,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
FlorinM
スーペリアガーデンビューダブルルーム
宿泊: 2024年5月
出張・ビジネス
37件の口コミ
4.2/5
とても良い
投稿: 2024年6月26日
Good location near to city center. Furniture a little bit outdated.
翻訳
ホテルからの返信: Dear Guest ,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
SULEYMAN
スーペリアガーデンビューダブルルーム
宿泊: 2023年12月
カップル・夫婦での旅行
4件の口コミ
4.0/5
とても良い
投稿: 2024年1月30日
Nice! Clean,beautiful
Good quality and good hospitality!
翻訳
ホテルからの返信: Dear Mr. Suleyman,First of all, we would thankful for your choice of choosing to stay at our Divan Bursa Hotel, on your trip to Bursa. Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel SincerelyDivan Bursa Hotel Management
fikri
スーペリアガーデンビューダブルルーム
宿泊: 2023年11月
家族旅行
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年12月27日
It was great & worth it . Nice room
翻訳
ホテルからの返信: Dear Guest, First of all, we would thankful for your choice of choosing to stay at our Divan Hotel Bursa, on your trip to Bursa. We are thankful for your valuations that you have shared with us. Inside the roof of Divan Hotel Bursa with Divan Family warmness, we would gladly welcome you again. Kindest Regards, Divan Bursa Hotel Management
Andy Chapman
スーペリアガーデンビューダブルルーム
宿泊: 2023年1月
一人旅
13件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年2月26日
Nice clean hotel with friendly helpful staff
翻訳
ホテルからの返信: Dear Guest, First of all, we would thankful for your choice of choosing to stay at our Divan Hotel Bursa, on your trip to Bursa. We are thankful for your valuations that you have shared with us. Inside the roof of Divan Hotel Bursa with Divan Family warmness, we would gladly welcome you again. Kindest Regards, Divan Bursa Hotel Management
ゲスト
スーペリアガーデンビューダブルルーム
宿泊: 2024年11月
家族旅行
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2025年1月3日
Güzel otel konum iyi aile için uygun ilgili resepsiyon ve ayrıca park yeri olması güzel aracımızı parkedip taksi ile şehir içine yol aldık trafik ve park düşünmedik ***et keyifliydi. Teşekkür ederiz.
翻訳
ホテルからの返信: Değerli misafirimiz, nazik yorumlarınız için çok teşekkür ederiz. Otelimizin konumunu ve sunduğumuz olanakları beğenmenize çok sevindik. Park yeri imkânı sayesinde trafik ve park yeri gibi sıkıntılardan uzak kalıp rahatça şehri keşfetmeniz bizler için de mutluluk verici. Sizi tekrar ağırlamaktan büyük memnuniyet duyarız. Her zaman bekleriz.