Seems a bit understaffed, especially in the restaurants. Beach access signage needs to be updated as well as the staff need to be informed when one or more of the gates/access are closed. In general, the resort is lovely and we enjoyed our stay. Thank you!
ホテルからの返信: お客様、素晴らしいレビューをありがとうございます。Elements of Byron は、お客様の仕事のイベントを主催する機会を与えられたことを大変嬉しく思っています。すべてが完璧だったと聞いてとても嬉しく思います。私たちのチームは卓越したサービスを提供することを目標としており、彼らがそれを実現したことを知り、とても嬉しく思っています。私たちの会議およびイベントチームは、シェフとともに、地元の食材を探求し、地域の地元のサプライヤーをお客様に紹介しながら、素晴らしい料理とサービスを提供することを目標としています。この体験は、お客様にとって他に類を見ないもので、私たちのチームにとって、このような美しい場所にいることを誇示するものです。近いうちにまたお越しいただけることを願っています。よろしくお願いいたします。Romanta Pais 客室部門マネージャー
ホテルからの返信: ジェフ様、素晴らしいレビューをありがとうございます。Elements of Byronでご家族で楽しい休暇を過ごされたとのこと、大変嬉しく思います。当リゾートは、すべてのゲストに楽しさとエンターテイメント、そしてリラックスできる静かな環境を提供する完璧な組み合わせです。ご家族でプールサイドで楽しんでいただけたとのこと、大変嬉しく思います。またお越しいただけることを楽しみにしております。よろしくお願いいたします。Romanta Pais 客室部門マネージャー
ホテルからの返信: お客様へ、素晴らしいレビューをありがとうございます。この特別な機会に当ホテルにご宿泊いただき、大変嬉しく思います。Elements of Byronのチームを代表して、記念日おめでとうございます。またの休日やお祝いにお越しいただけることを楽しみにしております。よろしくお願いいたします。Romanta Pais 客室部門マネージャー
If you’re on a weekend getaway with young kids, I’m sure it’s great. As a couple traveling from oversees on a bucket list trip, this isn’t a luxury experience. Contrary to the advertisement, there is only public beach access and no services are offered except for on a bluff, a very crowded main pool or a small adult pool. The daily staff was super sweet but be aware that this isn’t a 5-star hotel.
翻訳
ホテルからの返信: Dear Guest, Thank you for your review. We are a luxury resort and do not advertise as 5* resort as we understand the expectations of our guests in a 5* resort. Our resort is designed to give our guests a fun, relaxing place for a quick getaway. We ensure our villas are designed with everything you may need We thank you for choosing Elements of Byron and wish you safe travel home Regards. Romanta Pais Rooms Division Manager
811gabym
宿泊時期: 2024年11月
カップル・夫婦での旅行
10.0/10
とても素晴らしい
投稿日: 2024年12月16日
We almost went overseas to a resort just prior to Christmas m, but with lack of flights, overpriced hotels at last minute & all of the drink poisoning episodes overseas, we felt this was better option! Two days in and it’s bliss. This is my 4th time here. We’ve stayed in a variety of rooms and we are right near the beach this time. The rooms are super cute. The only thing missing is a verandah here - but the bed is comfortable, we love the oversized bath and it’s very luxe like home. The restaurant is the only thing we feel lets it down- the menu could do with a revamp - as you would get bored after a week, but breakfasts are great, and the bar menu is pretty good too. The pools - particularly the adult pool is fantastic. The other pool is stunning at night. The service has been a bit average in the restaurants - waiters tend to stand around and talk to each other, but the staff are very friendly indeed. All in all, a great 4.5-5 star place for an Australian holiday, where you feel like you’ve left the country. The landscapes are stunning and I love the fact you don’t feel overcrowded. If you live nature, this is an amazing place to visit.
翻訳
ホテルからの返信: Dear Guest, Thank you for an amazing review. We are so pleased to read your comments on our resort and offerings. Our returning guests are great to hear from - it helps us improve and look into things we could change for a better guest experience Our pools are a definite highlight in everyone trip - the adults pool with the swim up bar and frozen Margaritas are never a miss for anyone. Its the perfect relaxing spot for the whole day. We thank you again for choosing Elements of Byron and are truly grateful to read you chose us over an overseas holiday and we didn't disappoint We look forward to welcoming you back soon Regards, Romanta Pais Rooms Division Manager
rickmce
宿泊時期: 2024年11月
カップル・夫婦での旅行
10.0/10
とても素晴らしい
投稿日: 2024年12月2日
Beautiful rooms and top facilities. Very relaxed in the main and adult pool areas. We loved walking the walks. Azure restaurant was first class. Staff were wonderful and the free cart rides to anywhere made it easy to get around. Well done to the staff and property managers.
翻訳
ホテルからの返信: Dear Guest, Thank you - your amazing and kind words on our teams, the great review is truly appreciated. We are so pleased to read you had a relaxing time with us. Our resort is designed perfectly, offering our guests fun, entertainment and relaxation all under one roof. We look forward to welcoming you back in the future Regards, Romanta Pais Rooms Division Manager