ホテルからの返信: スーパージャーマン様、サービスの質がご期待に沿えなかったことをお詫び申し上げます。お客様のコメントに何を付け加えたらよいかわかりません。私たちはできる限り最高の英語を話すよう最善を尽くしており、お客様とともに日々学んでいます。プールは毎日営業しており、27°C に温められています。テラスはプールサイドでドリンクを楽しむのにも最適です。美しいカーンの街でまたお会いできることを楽しみにしています。よろしくお願いいたします。ヨアン C. フロント オフィス マネージャー
IanrJones10
宿泊: 2024年6月
家族旅行
5.0/5
とても素晴らしい
投稿: 2024年6月17日
静かな場所にある、便利で清潔で快適なホテルです。親切なスタッフ。十分な駐車スペース。おいしいレストラン。ホテルは北向きの Rue De La Deliverande からアクセスできます。衛星ナビゲーションを設定するだけです。トラムでカーンに簡単にアクセスでき、ウイストルハムの港への行き来も車で非常に簡単です。
原文Googleによる翻訳
ホテルからの返信: IanrJones10 様、ご滞在中にご提供いただいたサービスの質について、ご親切なコメントをいただきありがとうございます。ホテル内には無料駐車場があり、カーン市街地まではトラムで 15 分です。また、シェフとそのチームが作る自家製メニューを提供するレストランも毎晩営業していますので、ぜひお試しください。美しいカーン市でまたお会いできることを楽しみにしています。よろしくお願いいたします。フロント オフィス マネージャー、Yoann C.
ゲスト
宿泊: 2024年8月
カップル・夫婦での旅行
3.0/5
投稿: 2024年8月16日
We stayed here while visiting the DDay beaches. It was very very hot. We arrived at 3pm, were given our keys and arrived at a room that was not made up and smelled of cigarettes. This is supposed to be a smoke free hotel. I complained to a staff member and they just shrugged and said that some people don’t respect the rules. We were shown to another room. This room was average overall. It was certainly tired and it wasn’t the 4 star standard I had been expecting. The air conditioning was poor and would not change temperature on the thermostat. It was very hot. Wifi was strong, with english news channels on the television. The hotel is not far from centre of Caen. We ate in the restaurant on one occasion. I am vegan and there was only one dish. A veggie bowl. Literally a bowl of chopped up vegetables, with no flavour. They really need to look at their offering in this area. Vegans have tastebuds and need to eat too.
翻訳
toomanybeds
宿泊: 2024年5月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2024年5月24日
Pretty standard Novotel but in a great location for getting around. Good parking in a quiet area. Good tram service nearby to Caen. What makes this place stand out is the exceptional staff, friendly, efficient and helpful. Restaurant good and bar comfortable.
翻訳
ゲスト
宿泊: 2024年3月
その他
5.0/5
とても素晴らしい
投稿: 2024年3月1日
This hotel was exactly what we wanted! It was welcoming, friendly, efficient and clean. The rooms were plenty large and clean, and newly decorated. The breakfast was great - plenty of variety and choice, all great quality. We had dinner in the hotel for 3 nights. It was freshly cooked, tasty and reasonably priced. Stefan served us and made us very welcome. All staff were friendly and very competent. Its location was perfect for us. Easy from the port. The tram is very close for getting into Caen so you don’t need to drive. Close to the roads to visit the D-day beaches and other historic sites. We had no complaints and would return
翻訳
ゲスト
宿泊: 2024年3月
その他
4.0/5
とても良い
投稿: 2024年3月1日
Stayed here for four nights when doing a Battlefield tour with a group. Stayed on the ground floor. Lovely large room wit good bathroom. Large shower cubicle. Breakfast was extremely good. pastries, bacon, sausages, scramble eggs, water to boil eggs, hot plate to do a fried egg, breads, lovely preserves, fridge with cheese, meats, yogurts, fruit, toaster, fresh fruit juices and great machine for various coffees and tea. We were out all day but booked the restaurant for our evening meal. You could do a two or three course set meal. It’s was extremely reasonable even with drinks. There were issues with housekeeping due to staffing. This was fine as we do not need fresh towels daily. Did not use the pool but as hot and August it was being well used and enjoyed.
翻訳
ゲスト
宿泊: 2024年1月
カップル・夫婦での旅行
4.0/5
とても良い
投稿: 2024年1月24日
Excellent service and food .friendly service why do I have to keep writing trip advisor I have said excellent service excellent service excellent service I will not leave any more reviews after this nonsensegyuhhg huggershvc iiuutrrreryuhkkooh hygtykhgyhjtyhjht
翻訳
ゲスト
宿泊: 2023年6月
友人との旅行
5.0/5
とても素晴らしい
投稿: 2023年6月29日
I went there with a group of us on motorcycles to do a tour of the WW2 sites. Great location, secure parking. Very clean rooms and good breakfast. Nice place to chill and unwind. Breakfast in the morning was tasty and fresh. Would highly recommend this place again.
翻訳
ゲスト
宿泊: 2023年8月
その他
2.0/5
投稿: 2023年8月19日
Wot, no English language TV other than Euronews in a supposedly international hotel wanting overseas tourist visitors? First chain hotel I've visited in years that only caters for French- speaking guests. Very limited evening menu, but good breakfast.
翻訳
Nomad04249154974
宿泊: 2023年6月
その他
3.0/5
投稿: 2023年6月29日
We used the hotel for a one-night stop returning from the 24 hrs Le Mans. Chose the brand because of previous good experience. I've hovered over 3 or 4 stars for this hotel. The poor cleaning took it for me, from a 4 to a 3. The good parts: The staff. Very friendly & professional. Check in and out were pleasant experiences as was the breakfast. The foyer and public areas are a pleasant environment. The room wasn't as clean as I expected. Some bits were missed with the vacuum cleaner and the small corners - specifically in the creases of the chairs in the room - were missed. The chair was dirty, with an old staple and a fingernail were seen. Fingermarks on the panel next to the TV were unmissable in the line of sight. The vacuuming & cleaning needs to be done more thoroughly. The room, other than that, was OK, if rather old fashioned and dated. The rest of the hotel was pleasant and clean. It was not a cheap hotel, so I had expected better, especially from the brand.