I love Hilton and tend to stay at them due to status but this one my goodness. The hotel looks so nice on the inside you arrive go in the Lobby and its like wow but the outside look especially by the pool area looks terrible. The only good service we had at this Hilton was Martina Naeim whom emailed us before coming to this Hilton she helped by accommodationing us with early check in. The check in desk isn't really traditional its just common deskz which throws you off. Ola was our front desk person and she waa great and helpful she explained the policy and procedures as we checked in early from the airport, dropped our luggage in our room and went for an excursion for the day. We got back around 3pm and went to the pool area. As soon as we got to the pool area some man with a life guard shirt started asking us about a $1 stated we owed money and to pay our bill. We just back got to the hotel after our day excursion and we were only here for one day so we were supper confused and this interaction and the man never came back so it left a sour taste. Next after this experience we wanted beer from the pool bar which for some reason the bar was out of most of there beers. We did get one and hung out by the pool area but 20 mins after getting our beer the bartender comes with a check stating he is closing in 20 mins so we asked for another one which he got one and we signed the checked. We thought that the area must close soon. It started getting loud in the pool area due too 2 weddings in the area. Well 30 mins after the bartender brought out the 2nd beer this same bartender walked back and forth asking if we wanted another beer. We assumed he be closed by now since he told us he be closed 30 mins prior so we were definitely not gonna order another one as we were upset that he lied and then the pacing back and forth was not very pleasing. Plus the noise from both parties began to make it unbearable to be outside. Definitely don't get a room facing the pool this was terrible. Two weddings were going on outside and the pool area was not relaxing so went to our room. This was even worse the noise from both parties made the room vibrate and was so loud, it was very hard to get sleep. The good about this place was the lobby which is gorgeous, the beds were super comfortable and I loved having the complimentary airport shuttle to the airport every hour. But this is not Hilton I suggest. No shuttle service from airport, no complimentary breakfest bags(we had early flights so didn't get to enjoy breakfast), and no happy hour deals. Not a place I would come back to. Hope they come back with Hilton standards.
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