ラディソン レジデンス カイロ ヘリオポリスに泊まった方の口コミ・宿泊体験

ホテルからの返信: 拝啓、この度は素晴らしいご感想をお寄せいただき、誠にありがとうございます。ご滞在がお客様のご期待を上回るものであったと伺い、大変嬉しく思います。長年にわたりご愛顧いただき、心より感謝申し上げます。次回のご滞在も心よりお待ちしております。お客様からの温かいお言葉は、私たちにとって大きな励みとなります。敬具、ラディソン レジデンス カイロ ヘリオポリス ホテルマネジメント一同

ホテルからの返信: Thank you for taking the time to share your detailed feedback.While we are glad you found our location convenient and the breakfast acceptable, we are truly sorry to learn about the significant inconveniences you experienced during your stay.Please accept our sincere apologies for the issues with the bathroom, particularly the drainage and water leakage. This is certainly not the standard we aim to provide, and your comments have been immediately shared with our maintenance team for urgent corrective action.We also regret the disturbance caused by the noise during the night. We understand how important a good night’s sleep is, and we are sorry that this impacted your comfort. Your remarks will be reviewed to identify possible solutions to minimize such disruptions for our guests.Regarding the airport transfer, we appreciate your feedback and will take it into consideration as we continuously evaluate our services and pricing.Your comments are very important to us, as they highlight areas where we must improve. We truly hope to have the opportunity to restore your confidence in us and provide you with a much better experience in the future.Kind regards,

ホテルからの返信: Thank you very much for your kind feedback.We are delighted to hear that you found the room clean, spacious, and comfortable, and that our team was able to accommodate your early check-in request. It is also great to know that the daily housekeeping service met your expectations.Your intention to return is truly appreciated, and we look forward to welcoming you again for another pleasant stay.Kind regards,

ホテルからの返信: Thank you for taking the time to share your feedback.We are pleased to hear that you found the hotel conveniently located and appreciated the spacious room and fully equipped kitchenware. However, we are sorry to learn about the inconvenience you experienced with the bathroom drainage smell as well as the breakfast crowding and service flow.Please accept our sincere apologies for these shortcomings. Your comments regarding the bathroom have been shared with our maintenance team for immediate inspection, and the breakfast experience has been forwarded to our food and beverage team to review guest flow and overall organization during peak hours.We truly value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you again and provide you with a smoother and more enjoyable stay.Kind regards,

ホテルからの返信: Thank you very much for sharing your feedback.We are delighted to hear that you enjoyed the spacious apartment-style room and the overall hotel services, including the front desk, breakfast, and security. It is also great to know that the layout, kitchen facilities, and additional space contributed positively to your stay and made it suitable for different types of travel.We are especially pleased that the room upgrade enhanced your experience, and we truly appreciate your kind recognition of the value and comfort provided.We look forward to welcoming you again for another enjoyable stay.

ホテルからの返信: Thank you for taking the time to share your feedback.We are very sorry to hear about the difficulties you experienced during your stay, particularly with the shower area, lighting, bathroom amenities, and the inconvenience caused by the room key issue. Please accept our sincere apologies, as this is certainly not the level of comfort and service we aim to provide.Your comments regarding the shower space and lighting have been shared with our maintenance team for immediate inspection and corrective action. We also regret the inconvenience caused by the toiletries packaging and the disturbance with your room key, which has been addressed with our front office team to ensure better accuracy and smoother handling in the future.We truly value your feedback, as it helps us identify areas that require urgent improvement. We are sorry that your experience did not meet expectations, and we hope to have the opportunity to restore your confidence in us on a future visit.Kind regards,

ホテルからの返信: Thank you for taking the time to share your feedback.We are pleased to know that you found our location convenient and appreciated the suite layout as well as the bathroom design. However, we sincerely apologize for the inconvenience you experienced with the Wi-Fi connection and mobile network signal. This is certainly not the experience we aim to provide, and your comments have been shared with our IT team to investigate and ensure a more reliable connection throughout all rooms.We also regret the issue you encountered with the broken toiletries holder in the shower and the water accumulation. Please rest assured that this has been reported to our maintenance team for immediate attention.Your feedback is highly valuable to us, as it helps us improve our services and facilities. We hope to have the opportunity to welcome you again and provide you with a much smoother and more comfortable stay.Kind regards,

ホテルからの返信: Great location, renovated rooms, very clean and tidy. But the neighborhood has been left to rot, and there are old, unoccupied buildings right next to it

ホテルからの返信: Thank you very much for your kind and detailed feedback.We are truly delighted to welcome you back for a second stay, and even more pleased to hear about your positive experience. It is especially reassuring to know that our team was able to safely secure and return your belongings promptly — we will certainly share your appreciation with the front office manager and team, as this reflects the level of care and responsibility we strive to maintain for all our guests.We are also glad that you enjoyed the upgraded room, noting its cleanliness, comfort, and quiet atmosphere. It is great to hear that the surrounding facilities, including the supermarket and nearby Chinese restaurant, added convenience and enjoyment to your stay.Your continued trust and support mean a great deal to us. We look forward to welcoming you back again for another comfortable and seamless stay.Kind regards,

ホテルからの返信: Thank you for taking the time to share your detailed feedback.While we are glad you found our location convenient and the breakfast acceptable, we are truly sorry to learn about the significant inconveniences you experienced during your stay.Please accept our sincere apologies for the issues with the bathroom, particularly the drainage and water leakage. This is certainly not the standard we aim to provide, and your comments have been immediately shared with our maintenance team for urgent corrective action.We also regret the disturbance caused by the noise during the night. We understand how important a good night’s sleep is, and we are sorry that this impacted your comfort. Your remarks will be reviewed to identify possible solutions to minimize such disruptions for our guests.Regarding the airport transfer, we appreciate your feedback and will take it into consideration as we continuously evaluate our services and pricing.Your comments are very important to us, as they highlight areas where we must improve. We truly hope to have the opportunity to restore your confidence in us and provide you with a much better experience in the future.Kind regards,

ホテルからの返信: Thank you for taking the time to share your detailed feedback.We are pleased to hear that you appreciated our friendly staff, new property, and the comfort of our beds. However, we are truly sorry to learn that several aspects of your stay did not meet your expectations.Please accept our sincere apologies for the maintenance issues you encountered, including the bathroom door condition, slow drainage, and ventilation noise. This is certainly not the experience we aim to provide, and your comments have been shared with our engineering and housekeeping teams for immediate inspection and corrective action.We are also sorry for the inconvenience caused by the room layout and any residual odors you noticed. Your feedback is very important to us as it highlights areas where we must improve both design and operational standards.We regret that your overall impression did not reflect good value for money. We truly appreciate your honest input, as it helps us enhance our guest experience moving forward.Kind regards,

ホテルからの返信: Thank you for sharing your feedback.We sincerely apologize for any inconvenience caused by the ongoing construction around the building. We understand that this may have affected your overall comfort when moving around the property. Please rest assured that these works are temporary and aimed at enhancing our facilities and overall guest experience.Your comfort is very important to us, and we truly appreciate your patience and understanding during this period. We hope to have the opportunity to welcome you again once the improvements are completed, providing you with a more seamless and enjoyable stay.Kind regards,

ホテルからの返信: 非常感謝您的好評與支持。我們很高興得知您對我們的貼心服務和房間的整潔感到滿意。能夠為您帶來舒適愉快的入住體驗，是我們最大的榮幸。期待您的再次光臨，我們將繼續為您提供更優質的服務。此致敬禮

ホテルからの返信: Thank you for your kind feedback.We are delighted to know that you found our hotel to be a good value for its price. Providing a comfortable stay at a reasonable rate is something we always strive for.We truly appreciate your support and look forward to welcoming you again soon.Kind regards,