Disappointing for a 5 star hotel. Not good value for the sum paid.
Pros: The hotel is near the airport, there are no noises from the outside. The windows were soundproof. Interior was nice and the rooms are spacious.
Cons: 1. Giving wrong information: We didn’t have breakfast in our initial booking so we booked 2 breakfasts . However, the receptionist told us that the breakfast costs 200 Egyptian pounds per person but at the end of our stay they deducted 350 Egyptian pounds from our deposit (per person). We felt cheated and scammed, because they said it’s a matter of dollar/Egyptian pound currency changes but it makes no sense.
2. Amenities: The towels in the bathroom were very old with thread coming out of them. There were no bath robes or slippers in the room. The fridge was old and didn’t work properly. The water bottles or coffee were not updated daily. The bath was not cleaned properly the second day (there were hair)
2. The breakfast wasn’t good either, not enough variety for a 5 star hotel.
3.The hotel helps book taxi but they charge too much. 16$ to the airport but uber is just 2-3$. However, it was very difficult to book a taxi ourselves.
自動翻訳