We had notified the property ahead of time that we would be checking after midnight due to arrival time of our flight. I contacted the property
at 12:45am to request a shuttle pickup at the airport. I told the man that we were waiting on luggage. He told me that the shuttle would pick us up at about 1:15. We had difficulty with our luggage arriving and had to speak with baggage services. We got to the pickup spot at 1:17 am, two minutes late. There were two women already standing there waiting for a different shuttle and they said they did not see the shuttle for Clique. I called the hotel again at 1:25am and was told the shuttle had been there at 1:15 and there was no one there and so the shuttle returned to the hotel with no one! I asked why the driver wouldn’t have waited a few minutes, when I’d said we were just getting our luggage. I was told that the airport doesn’t allow the shuttle to wait. At that time of the morning there was not a sole around, no security, no parking enforcement. I was told the next shuttle would arrive at 1:45am even though Clique is an 8 min drive from the shuttle pickup at that time of the morning. We had to stand there for nearly 30 min freezing since we didn’t dare go back inside the airport and risk missing the shuttle again. When we arrived at the hotel, we got no apology. We checked in at 2am and had to be back at the supper by 7:30am so that half hour wait reduced our very precious and limited sleep time. Very frustrating.
自動翻訳