The hotel was undergoing renovation during our stay. Had to move rooms because the TV did not work. In the second room, the A/C unit was a noisy terror that rumbled awake on at random times during our stay. The breakfast was adequate, but the cleanliness needs improvement - brown strands of bacterial sludge came out of the juice spigots.
The hotel is clearly understaffed and the staff did their best. To the hotel's credit, the front desk manager was quick to resolve issues and very understanding when we made inquiries. Housekeeping schedule was nonexistent - they came around late afternoon when we returned to the room for a break. There was garbage gathered in the hall for rooms because of the poorly timed housekeeping schedule.
Also, the pet policy is not clear or available on the website. There is a deposit and charge for pets - which is fine, but would like to know upfront during the planning process. Also, they were unable to refund the pet deposit after the room examination because of a system issue - still working on this.
自動翻訳