We arrived early at the hotel in early April 2024, we had a friendly reception. Although the hotel was only operating with 1 out of the 4 bars, this was not a problem. Excelent servive, throughout. The main pool was open, however the sun does not shine after 1445 hours on that area, the pool to the hotel where we were staying had the sun all day long, which was cleaned evey day, but was out of bounds. We did ask if the managment along with 14 other guests why could we not use the pool, which was warm. Answer No, the next day security staff was bought in carring a large batton (hitting Stick). My 2 young sons and the rest of my family felt this was very wrong in a family hotel. It was a simple requst to open the pool. On the plus side, the rooms are on the small side, however cleaned every day. A credit to the cleaning staff. Apart from the breakfast, lunch and evening dinner was of a good standard. The snack bar was also closed, due to low season. This was now in the dinning room inbetween main sittings. Hotdogs and burgers, ok for the kids to enjoy. The English liaison manger dealing with the pool complaint was totally inept and did not have a clue how to address the requsts to the hotel manager, her answer was to bring in the security gaurd. Humm, nice one in front of a 9 and 11 year old. Entertainment for 9 to 15 year old, answer nothing. The enterainment team came round asking do you want to play, pool, Junger, shutle board ect, but no children can play, so as a Father who would like to see his children have have fun, a big No !!!! So no warm pool with sun on it, no entertainment for families to enjoy togethier, secrity men walking round with 18 inch Truncheon. So take this in mind before booking your family easter holiday. The bar staff where outstanding, a big thankyou to Frankie and the team, well done. The reception manager Christian was brilliant, he delt with problems in a cool professional manner, he really helped make the holiday. Thanks. So to finish off, if you book in low to early season (April) do not expect to stay in the hotel advertised or have all the facillites open. the bar, cleaning, waiteress and life gaurds do an exceptional job. However please take onboard the points above.
自動翻訳