Cane here for a stag di and stayed at Sol House. friendly staff. pool area has chilled house music playing jn the day which creates a chilled vibe. my room was clean and spacious. a bar downstairs and plenty of space to chill either inside or out. breakfast was great, more than enough choice
翻訳
ホテルからの返信: Dear Jamie, Thank you very much for your kind review. We're thrilled to hear that you enjoyed the lively atmosphere and found our staff to be welcoming. It's great to know the pool area's tunes set a relaxed tone for your stay, and we're glad you appreciated the spaciousness and cleanliness of your room. Our team is delighted that you savored the plentiful options at breakfast, and we hope you also had the chance to indulge in the creative culinary delights our restaurants offer. We aim to ensure our guests have a memorable experience with every aspect of their stay, from the tantalizing food to the vibrant environment. It would be a pleasure to welcome you back. Best wishes, Guest Experience Team
Ash8160
宿泊: 7. 2024
友人との旅行
1.0/5
投稿: 1.7.2024
This is a terrible hotel. 95% of the guests here are 18 year olds on their first holiday away from mum and dad, and as a result the hotel is more like a hostel. Teens running up and down corridors all night, throwing stuff off balconies and generally causing a nuisance. If you want to sleep then stay elsewhere!! Cleanliness of rooms isn’t very good with cockroaches in rooms and the communal areas. Rooms are tired, run down and have an awful sewage smell from the drains.
翻訳
ホテルからの返信: Dear Ash, Thank you for taking the time to review your stay. We're thrilled to hear that our location near the vibrant Calviá Beach and our dining options have been highlights of your stay, offering a tempting array of dishes and creative cocktails with picturesque sea views. We appreciate your feedback on the atmosphere and apologize if the lively spirit wasn’t to your taste. Our hotel is a sanctuary for fun and relaxation, and we regret any disturbance you encountered. We are also committed to impeccable cleanliness and will look into your concerns to ensure our high standards are consistently met. Rest assured, the experiences described are certainly not the norm, as our adult guests typically relish the joyous environment we foster. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Guest Experience Team
julieparker10
宿泊: 5. 2024
友人との旅行
5.0/5
とても素晴らしい
投稿: 28.5.2024
Just back from another wonderful Stay @Sol House The Studio I honestly can’t recommend this hotel highly enough or put into words the atmosphere within. Rooms great, food fab but the feel good buzz of this hotel is unreal. DJ on all weekend, foam party the list goes on. Can’t wait to get back there in September
翻訳
ホテルからの返信: Dear Parker, Thank you for such a great review. We're over the moon to hear that your stay was fantastic and that the feel-good vibe of our establishment resonated with you. It's delightful to know that our rooms provided a great backdrop for your recharge, and the culinary delights at our dining spaces hit the spot with their tempting flavors. Our DJ and the foam party are just a few highlights of the imaginative events we love to host, and it's fantastic that they added to the joy of your experience. We look forward to seeing you again soon. Best regards, Guest Experience Team
Caledonia_Rach
宿泊: 5. 2024
友人との旅行
3.0/5
投稿: 27.5.2024
Great hotel but.....we booked this months ago direct with Melia through their rewards programme. Asked at the time as we were 3 adults traveling together to have two rooms on same floor at least, ideally next to each other. Also emailed week before our stay. Arrived and we were no less than four floors apart. Now I fully appreciate that it's tricky to manage this but there were several large groups all together and having a solo female put on the ground floor alone wasn't great. We were told to come back next day to enquire. We were told again hotel full and nothing they could do. Then asked when we were leaving and conventially told their would be space they day before we left but then told no point for one day. There were so many people checking out the Sunday I refuse to believe they couldn't have had us closer but reception staff just didn't care. Hotel location and facilities were all great. Staff friendly and breakfast good but a hotel of that size hot having two rooms closer together I don't understand. If tiny Sotavento could do it with 5 rooms last year ....it seems Melia are a chain that's not interested because of their size
翻訳
ホテルからの返信: Dear Guest, Thanks for your review about our hotel. It's wonderful to hear that our hotel's location and facilities met your expectations, and we're delighted that our staff's friendliness and the breakfast offerings added to your enjoyment. We thrive on creating a gastronomic offer for all tastes and at all hours, and it seems we hit the mark! We, however, regret to learn about the inconvenience you faced regarding room allocation. While we strive to fulfill all our guests' requests, there are occasions where the puzzle of room assignments, particularly when the hotel is at full capacity, presents a challenge. We truly value your feedback as it highlights areas where we can improve our guests' experiences. Rest assured, your comments have been noted and will be considered in our ongoing efforts to provide excellent service. We are hoping to welcome you back in the future. All the best. Guest Experience Team
Elle A
宿泊: 10. 2024
カップル・夫婦での旅行
1.0/5
投稿: 22.10.2024
Would NOT recommend! Rooms were not cleaned properly - dirt and mess were just pushed around from one side of the room to another and used glasses were left in rooms, instead of being removed. As a married couple, we had requested a double bed but instead were given two single beds. We noticed that the bedding was not changed - the top sheets were simply pulled up, each time the room was apparently 'cleaned'. Food was terrible! Opting to pay extra for half board was a waste of money, as we had to purchase external meals every evening, as the buffet food was either tasteless, or too salty and generally unappealing. We were not made aware before booking on a half board basis that dinner did not include any drinks - not even a glass of water! Despite being marketed as a fun, lively hotel, it lacked any atmosphere or entertainment in the evenings.
翻訳
ホテルからの返信: Dear Guest, Thank you for taking the time to provide this feedback. It's disappointing to hear that your stay did not meet the high standards of cleanliness and comfort we aim for; rest assured, our team is dedicated to providing an impeccable environment for all our guests. We're also sorry to hear that the gastronomic delights at our buffet did not tantalize your taste buds. Our culinary team strives to offer a tempting selection that caters to all tastes, and we usually receive compliments for the variety and flavor of our dishes. We hope you still found moments of joy during your stay and enjoyed our prime location amidst the turquoise waters and vibrant atmosphere of Mallorca. We look forward to welcoming you very soon. Best regards, Guest Experience Team
AnnyCurdy
宿泊: 10. 2024
友人との旅行
5.0/5
とても素晴らしい
投稿: 21.10.2024
A 4 night break for 5 of us from work, age ranging 37-67. We had an absolute blast. The hotel was central, clean and comfortable. No problems whatsoever. We came Sunday to Thursday so missed the younger weekend crew. The hotel was spotless. The staff were friendly on check in. Nathan was the receptionist on duty., he was a dish! You have to leave your debit card in case you trash your room, which is understandable. At my age, I didn’t have o pay an excess!!! The rooms were clean, bright and airy.we had a pool view which was great. We had a problem with our air con, but after a quick call to reception, the maintenance man was there within minutes and fixed it. Our room was cleaned daily and happily. Shower was hot with good pressure. Breakfast was very good. A lot of choice, freshly made omelettes, churros, different meats every day. We were half board but did eat out two of our four nights, (our choice), the evening buffet was absolutely fine. Different choices for everyone. The pool area was fabulous. No saving of Sun beds needed. There were sun beds all day. Pool was clean and refreshing in the hot September sunshine. They have a DJ by the pool at weekends and then a poolside playlist the other times. Madge (equivalent)from Benidorm was there whilst we were there and her and her husband complained about the music so it was up and down all day!!! We went the last weekend of September as we knew it would be nearing the end of season, we didn’t want the “hard core” party atmosphere that Maggers is normally associated with durable the high season. There was a mixed bag of ages. It was nice to be in an “adults only” hotel. This is a great hotel, with great staff.very central to all amenities. We will definitely be back. At my age, 53, I wouldn’t choose this hotel in high season. Only because I am 53 and would not want to be a party pooper on the younger ones having fun. This issue a great hotel and we will be back. On a later note, I came to this same hotel in 1985 when it was The Trinidad Sol with my mum. I can remember being ill after my mum letting me have 1 Pernod and Black
翻訳
ホテルからの返信: Dear Guest, Thank you for this great review. We're thrilled that our central location provided the perfect backdrop for your girls' getaway and that the cleanliness and comfort of our hotel added to your enjoyment. It's wonderful to hear that our staff made a great impression, especially Nathan, who seems to have left quite the memorable impression! Your poolside praises have us beaming with pride; we love that you found our aqua oasis 'fabulous' and that our music added to the vibe, even if the volume was a playful dance of its own. While we're sorry to hear there was a hiccup with the air conditioning, it's reassuring to know our maintenance team was quick to bring the cool back into your stay. Your culinary journey at our hotel sounded truly 'yummy', and we're glad that our gastronomic offerings hit the spot morning and evening. We look forward to welcoming you back soon. Kind regards, Guest Experience Team
Bernard C
宿泊: 10. 2024
一人旅
3.0/5
投稿: 15.10.2024
Wifi v poor in my room - which faced on to the pool of the next door hotel (Hotel Samos) Loud techno music on ground floor and at pool most of day. Music from Hotel Samos loud until 11 each night. Good price but not suitable for middle aged who like a bit of quiet.
翻訳
ホテルからの返信: Dear Bernard, Thank you for taking the time to share your review. It's delightful to know that our competitive pricing caught your attention. We're nestled in a vibrant area, pulsating with life, where the turquoise waters of Calviá Beach and a cornucopia of entertainment options are just a heartbeat away. While we're glad you appreciated the value we offer, we're sorry to hear about the disturbances. Our hotel is designed to be an oasis of joy and relaxation, and we typically recommend our higher floors for guests seeking more tranquility. We understand that the vibrant atmosphere of our location can sometimes carry sound, and we offer earplugs to ensure our guests can still find peace amidst the liveliness. We hope we will have the opportunity to see you again in the future. Best regards, Guest Experience Team
Wendy B
宿泊: 10. 2024
カップル・夫婦での旅行
2.0/5
投稿: 11.10.2024
Still on holiday here -arrived Monday night all seemed fine .. room dated and needs construction … went for a shower to finding it was blocked and water filled the room .. however this was fixed whilst we were in room .. you think problem over good .. go back in to shower at night to get a chap at the door .. what ever is wrong with the plumbing needs attention as our shower flooded 3 rooms below us down to the 2nd floor. We were told you have to move room now and we will upgrade you on the 11th of October to a sea view as hotel was full until then . This was for the inconvenience caused. Arrives to reception this morning to be informed no we aren’t getting moved or was there any note on the system .. staff were rude and unfriendly. Awaiting to see the manager as we were told sonething and they are not delivering . Also the photos on all your operators are not if this hotel .. it is misleading … there is no beach viiew or is it on the promenade … misssold via false advertising. Hotel needs lots of work and should not promise to do something then don’t care . Do not recommend here at all .
翻訳
ホテルからの返信: Dear Wendy, Thank you for your feedback, We're thrilled to hear that our team addressed the plumbing issue promptly, showcasing our commitment to service. It's disheartening to learn about the communication mishap regarding the room upgrade and the reception experience; this is not the standard we strive for. Rest assured, we're looking into this to ensure our guests always receive accurate and courteous information. While it's unfortunate that the beach view did not meet expectations, we pride ourselves on the variety of views available, from the bustling street to the serene sea, ensuring a setting for every mood. Our goal is to create an atmosphere where the sol and sea come together for a vibrant holiday experience. We hope to welcome you again in the future. Best wishes, Guest Experience Team
ゲスト
宿泊: 10. 2024
その他
5.0/5
とても素晴らしい
投稿: 8.10.2024
We arrived late at night, and after checking in, we were warmly welcomed by a friendly Bulgarian security guard who gave us valuable tips about the area. We stayed in a room on the fifth floor with a view of the pool. Contrary to some other reviews, and perhaps because it was the end of the season, we had no issues with excessive noise and slept well every night. The bed could have been a double, but it was actually two singles pushed together. Access to the beach is very easy, just a 2-minute walk at most. The breakfast is varied and plentiful, as was the dinner, both served buffet-style. A special thank you to Manolo, who served us with a smile every day. The hotel's pool is spectacular and very well-maintained. In short, we were delighted with our stay and would definitely return to this hotel again.
翻訳
ゲスト
宿泊: 10. 2024
その他
4.0/5
とても良い
投稿: 6.10.2024
Hotel was very good, breakfast and dinner had lots of choices everyday, we had a suite which was very big and airy, it needed a little tlc but after a long summer was still okay, room cleaned daily,overall very good but may get very busy during the summer months.
翻訳
ゲスト
宿泊: 10. 2024
カップル・夫婦での旅行
2.0/5
投稿: 2.10.2024
Wouldn't recommend to anyone the reception staff is useless, not helpful when you need them. The day we checked in the room was dirty with stains, the manager had promised it would be cleaned and it wasn't.... they didn't clean on that day just made the bed, so what was the point of making promise for us to go to reception again and demand to be clean. Not great first day for a new guests. I must warn others people, this isn't a party hotel as advertised, there is only music by pool area, everyone with hangover... the breakfast very British, and the same every day. The hotel is for young people who likes to get wasted, a lot of screaming at night and people fighting in the corridor. Overall the location is good but no parking if you have rented car. Someone climbed on our balcony and left big bottles, the reception was useless and didn't bother to take it back to bin. Don't waste your holiday in it.
翻訳
ゲスト
宿泊: 9. 2024
友人との旅行
4.0/5
とても良い
投稿: 23.9.2024
Great hotel , less than 5 minute walk to the beach or strip full of lively bars. Plenty of restaurants & quieter bars so something for everyone . Think in high season the hotel will be manic but in September it was just right for me , people of all ages were there. Fantastic selection of food. Would advise to change the balcony chairs, hard to get in & impossible to get out of ! Rooms were fine , could probably do with a tidy up but no complaints. Safe in the room & no charge . Small basic fridge to keep drinks in.
翻訳
TommyTStafford
宿泊: 9. 2024
友人との旅行
4.0/5
とても良い
投稿: 16.9.2024
This is the second time I have stayed here for a 4 day break. The hotel has no kids which is obviously a bonus for like minded parents who want a break away from kids. The hotel had a good range of all ages. From stereotypical 18 year old lads lads lads to 60+... All in all, it's good. Clean rooms, breakfast is good with a good selection and very close to all the amenities you need. I'd definitely come back for a third time
翻訳
ホテルからの返信: Dear Stafford, Thank you very much for this kind review of your recent stay. It's wonderful to hear that our adults-only haven provided the perfect backdrop for your rejuvenating escape from the pitter-patter of tiny feet. We're thrilled that our vibrant mix of guests, spanning the spectrum from youthful adventurers to seasoned sun-seekers, added to the dynamic atmosphere of our hotel. Your nod to our scrumptious breakfast spread and our meticulously maintained rooms is much appreciated, and we're glad that they contributed to the fullness of your holiday experience. It's also great to know that our location served as the ideal launchpad for all your activities, nestled amidst the turquoise embrace of Mallorca's waters and the sun-kissed vibrancy of Calviá. We look forward to seeing you again soon. Best regards, Guest Experience Team
Fiona C
宿泊: 9. 2024
友人との旅行
4.0/5
とても良い
投稿: 16.9.2024
Came for a 3 night break. Nice clean hotel, close to all amenities. We are slightly out of season, but plenty of sunbeds round the pool, what ever time of day you get there. Breakfast good with loads of choice, we had 1 evening meals in the hotel, which again was nice. The corridors can be a bit noises during the night when people are heading to bed and talking, giggling loudly, but this didn’t disturb me too much, if I’d have wanted a quiet hotel I wouldn’t have booked to stay close the strip in Magaluf. My only gripe is I was charged €27 for 3 drinks on day 1. I didn’t realise this error until day 3, and by that time it was too late to prove I’d only bought 3 drinks so I let it go, drinks are €5 each.
翻訳
ホテルからの返信: Dear Fiona, We would like to thank you for this review about your recent experience in our hotel. It's delightful to hear that our hotel's cleanliness and proximity to amenities contributed to a pleasant stay. We're thrilled you enjoyed the variety of choices at our breakfast and had a nice dining experience in the evening. Our prime location in the heart of Mallorca offers an escape into turquoise waters and picturesque sunsets, providing a backdrop for unforgettable memories. We apologize for any discomfort caused by the noise and the mix-up with the drinks bill. Your feedback is vital to us, and we always aim to ensure clear and accurate charges for all our guests. All of the team hope that we may be able to see you again in the future. Kindest regards, Guest Experience Team