ザ セントレジス マルダバル マヨルカ リゾート(The St. Regis Mardavall Mallorca Resort)

私たちの滞在は最終日まで素敵でした。プロパティは美しく、バー、プール、デスクのスタッフはすべてとてもフレンドリーで、助けになるために邪魔になりませんでした。コンシェルジュはとても親切で、執事のヘンリー A がとても気に入りました。素晴らしく快適で役に立ちます！あなたが5つ星ホテルについて考えるすべて。私たちは朝食ビュッフェをしませんでした。サービスは良くありませんでした。ビュッフェは神聖で、すぐに来たコーヒーと水を注文しました。その後、皿を手に入れましたが、座ったときに銀器がなかったので、追加のコーヒーをいくつか求めました。私たちは銀器を手に入れましたが、コーヒーはありませんでした。約10分後、私は別のウェイトレスにコーヒーをチェックするように頼みました。それも来なかったので、私はマネージャーに近づき、コーヒーを受け取ったことがないので、持ち帰り用のカップを手に入れることができると説明しました。その間、サーバーは最初のプレートをクリアしましたが、銀器を取りました。また、果物を食べる銀器がなく、それが要求されて持ち込まれるのを待たなければなりませんでした。それが私たちの最後の朝であり、リラックスした朝を過ごしたかったのに、かなり基本的なコーヒーと銀器を手に入れることができなかったので、それはただ残念でした。ここまでなら5つ星だったのですが、うまくいかず、店長が謝ることもなかったのが残念でなりませんでした。

ホテルは良い場所にあり、フレンドリーで親切なスタッフでした。私たちの部屋は素晴らしい海の景色を眺めることができました。それを失望させたのは、更新が必要なプールサイドのレストランだけでした

以前にこのホテルに宿泊したことがありますが、間違いはありません。誰もが素晴らしく、いつでも喜んで何でも手伝ってくれます。

とてもフレンドリーでとても気配りのあるスタッフ。私たちは温かく寛大に歓迎されました。

We stayed here for one night after arriving from the airport before travelling around Mallorca and staying at a variety of hotels. This hotel had the best service of the hotels we visited - the welcome was really lovely from the receptionist and then we met Sabine who described herself as our butler. She was so positive and friendly that it sets a very good tone to the hotel. The hotel had nice big rooms - we stayed at garden level which was helpful - the hotel had noted that I don't use elevators. We enjoyed the Terra restaurant for dinner where again the service was very friendly and then had an excellent breakfast. Good shower, good TV, comfortable bed, nice toiletries. Overall this was a good place to start our visit to Mallorca. (We paid the advance payment cheaper rate but were surprised to find they hadn't taken payment so worth checking this.)

After having visited Palma for just a day several years ago on a cruise ship, we finally made it there for a 3 night stay during Easter. I can feel satisfied it was a good choice to stay in that part of the island because it is accessible to visit Palma and also drive to the west coast of Mallorca, to the towns of Andratx, Bañalbufar, Valldemosa, Deyá, Sóller and Port Sóller, which I strongly recommend to do. That drive is truly unforgettable. The St Regis Mardavall feels like staying in an hacienda. Breakfast is complimentary for all guests and it is of a high quality and variety. Only thing is I prefer a good freshly made American style waffle and not the supermarket type hard and sugary Belgian waffles they offered. The grounds of the hotel are very pretty with colorful flowers and trees. Feels very peaceful and relaxing to walk around the pool and gardens. The Spa has different types of wet saunas, dry saunas and pools. Massage was excellent, and if you have Bonvoy status, don't forget to ask for the extra 15 minutes coupon. Our room was upgraded to a Junior Suite which was spacious and well lit with all the expected amenites of high standard. We found an Easter arrangement of 2 Lindt chocolate bunnies which were incredibly tasty! Dinner at the Buffet was below average. However, dinner at Es Fum was truly memorable. The staff made sure we had a great time there. Almost all the staff was very friendly and helpful in bars and restaurants and also 2 concierges we spoke to. I thought parking would be complimentary because the website says complimentary Valet Parking, but it costs 25 Euro per night. They need to write that more clearly. We used the hotel bikes for a ride around the area which was fun. The doors from building to building are locked and you need to use your card to go past each door which is annoying. They should keep the doors open. The website shows a photo of a sandy area with turquoise water which I thought would be a nice place to sit and catch some sun, but it is not a beach and I was disappointed about that. There's practically no beach in this hotel. Overall, a great place to stay and the area will become more trending when the Mandarin Oriental opens next door. Thanks to Melanie and Rico for their assistance and hope to be able to return in the future.

Only positive things to say - visited with my wife and three year old for a long weekend in April. Vast sprawling hotel, large and comfortable room - perhaps not the most modern or luxurious but we were very well taken care of. The staff are incredibly attentive, very welcoming and really went out of their way to make us feel at home. Special attention was paid to our toddler and we would really recommend this place for families - free kids menus, and the staff were always smiling and welcoming him each time we arrived.

Give this place a pass. Beyond the fact that this is the farmed plain salmon from a personal chef of luxury resort we encountered a variety of failures and issues and a general incompetence and total lack of training on their own facility amongst the staff. The butler was energetic and friendly in a false, say our name back to us 18 times in 3 minutes way, and then both failed to deliver in the very small request we made at the start (honey for the tea to the room) and generally said she did not know in answer to almost any question and directed us to other staff who typically gave us the wrong answer. They failed to reconfirm our hard fought for reservation for our 30th anniversary sunset dinner across the island so after a half hour drive we were refused at the gate of the truly beautiful and luxurious Cap Rocat. This was eventually sorted after an hour wait but through the entire ordeal the only apology came from the manager of the restaurant at the Cap Rocat. Never our sub par hotel. Big. Sterile. Lack of attention to finish details. A sad state of affairs for a brand that sued to hold some prestige and clearly not appropriators to the cost (1-1.5k). and even just getting to the room is an ordeal as they managed to design the garage to Bosse t the hotel so you must go down then up then take and elevator. I have never needed anyone to show me to my room but here it was required. And long and inconvenient.

This hotel is terrible. Giant, dated older Marriot-type hotel with St Regis prices. Do not come here. There is no beach access, service is slow and rude, food is honestly the worst I’ve had at a st Regis. The staff has no idea how to rectify service issues. The rooms are in need of a massive renovation. The hotel lobby looked like a cruise ship from the 1980s.