Was expecting better for some fleeting reason but the experience was worse this time around. The managent used to be tops up until early 2021 but the manager and desk staff are cold as well as verbally innappropriate. I was so SHOCKED by the negativity and awful behavior from a larger younger woman on shift before 7am who after some nasty, totally unnecessary words to my pleasant attitude, stared at me via the office as I was leaving. She can deny it but if there's audio & video no there's heed to report her. Doing so wouldn't matter anyway. Stayed at some far worse (local) 6s and I thought (or hoped) I'd be more comfortable but... surprise! There's more but just the worst of it is being noted here. Sometimes I suspect these hotels or any other business mistreats people for the entertainment, and drama of it but its a bad trend that affects them more than the consumer, who will choose to go somewhere else and talk about what happened. Why sue them? lol just don't go back. Probably shouldn't mention this and it may not be true but I heard this hotel is planning on removing the microwaves and fridges. The Lake is nice but you have to feel safe and professionally treated by the establishment you've paid to much money to. Unreal. She had a a mask on but I heard her loud and clear, but you usually see the attitude good or bad. An average person just wants a safe place to stay with no one bothering them or unwanted grief.
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