We came as a tour group just for a night on 20-21 Sept 2023, overall, we think the hotel don't deserve a 4 star, at all. Room: - no kettle for hot water, no ironing board (basic essential of a hotel room) - wifi is inaccessible at night. - room is well maintained, clean, spacious, Gym is 24/7 Service - very unfriendly staff, especially during our breakfast - the staff handling us, was strict, a lot of restrictions. Bad attitude in hospitality, no smile, cross hands body language. Always saying no, no, no - food is scarce, stale bread, there is a clear difference of good food provided to the locals compared to my group. - no proper plates given, ask to use a small coffee plates instead, - no proper bowl for cereals, given small glass mug - limited drinking water bottles Location: - outskirts, away from city - Golf field is nearby Is this how your hotel treats customer staying your hotel? This would be the first and last staying in this hotel. BAD!
自動翻訳