This hotel has the potential to be fantastic, the location is superb right on a lovely beach in a great area, 20 minute walk you are in the heart of Ca'n picafort with lots of lovely restaurants and shops etc. Unfortunately whilst we were here we got a sickness bug, not the only ones but told by hotel its in the area not in the hotel and only 1% have caught it in the hotel but I spoke to plenty of families who had experienced at least one member being sick so their figures are not quite accurate! Obviously this put a dampener on the holiday and to be told they're doing all they can to stop it spreading only to find no hand gel filled up etc that this isn't true and more could most definitely be done. They did put air con on for me for 24hrs and offered a doctor who will tell me same as them! Very passive aggressive in their nature not customer friendly. Also sunbeds not cleaned as they state, I have photos to prove this, lots of muck all over them. We all got a note got posted through our door asking us not to put suncream on before entering the pool, UMM HOW RIDICULOUS!!!!! My daughter was not going into that pool without cream on in 35c heat with her fair skin it's just laughable. The worst thing is the food, I wouldn't give it to my dog if I had one!!! A real weird concoction of things that just dont go together and the standard is low, how people say its good I will never know they must eat badly at home, I cook decent meals so wasn't lowering to this. If you like school canteen this is the place for you!!! We ate out every night adding a lot of extra cost but it was all we could do to have an enjoyable experience. The restaurants in town are excellent, I highly recommend the Chinese restaurant that the road train stops outside of. We didn't have one bad meal out and found staff friendly and helpful. We had a fantastic trip with tui also going by train, tram and boat definitely the best day by far. If you want to hire beds on the beach the price has just risen dramatically from 12 euros to 23 for three beds and an umbrella no matter if you're there for 2hrs or 10 same price, we felt this was unreasonable and unfair but its good to know beforehand. The hotel isn't all bad it has some good points like the pool and the pool view rooms all very nice and our cleaner a little elderly lady worked very hard to keep the rooms clean and tidy for you, I just think they're not given enough products to do a thorough job like you would at home. David does a great job of entertainment and is definitely a bonus to the hotel. Overall I think management need to take responsibility, staff need more training and things need to be addressed without blaming others or making excuses. I don't want a response If it's of sour tone! Please go here with an open mind as everyone obviously has different opinions and experiences, I am just trying to be honest as possible and to actually be helpful so this can be the hotel it deserves to be.
自動翻訳