ホテル ブルー スター カンクン

no elevator, we were on top floor, one of our room's toilet did not flush, other room had loose sliding balcony door with 1/4" gaps that rattled with wind and let in hot air and noise, located on super busy noisy street, no closet or storage space, exposed drywall, room key worked on multiple doors, grease ants in room, surrounding area had minimal services/restaurants, minimal amenities

This is a cute hotel near Calle 28. We used a swim day pass which was good for the day and included food and drinks. The staff was very accomodating and we did not have to go to the beach to swim everyday. The food was okay, but the swimming pool is what we enjoyed.

Everything in Cancun is much more expensive than in the past. This hotel has good rates, but poor cleanliness. When we got into our room we saw hair on the floor. When we left during the day, we asked staff to empty our garbage (they give you one small garbage bin for the whole room and you put your toilet paper in it, too). They didn’t empty our trash. Breakfast is stale cereal, juice, coffee, toast and fruit. We paid extra for chilaquiles which weren’t spicy like they should be. Hair dryer is super hot, I couldn’t use it. Hot water was great, good counter space. You can hear other people in the hotel because there’s glass doors and windows in the hotel room. No fan in the bathroom.

Very courteous staff and went out of their way to help Water went out for the evening and even when on the water smelled. Not acceptable

Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve.

The only reason I didn't leave a lower review is because the staff was so friendly. For what they're charging the water pressure and the shower was terrible, The faucet barely worked. The toilet barely flushed it looked nice inside but nothing worked as it should

Great staff and good breakfast

Booked online. When I arrived at the hotel was told I had to pay cash and it was $15 usd higher than the booked amount. Felt like the bait and switch scam to me . In addition no towels in room. Not worth the money not to mention the dishonesty

Amazing place! Super nice staff & the rooms were 10/10.