City Express by Marriott Cancun

The hotel doesn't look anything like what is portrayed online. Looks completely different than online. Horrible experience with cleanliness and breakfast options. Horrible!

The entire property had a strong chemical smell, as if trying to cover up entrenched mold. The one staff member working the desk at any given time did their best with what they had. There were a variety of chemical smells as one advanced from the desk to the room, passing the pathetic breakfast area. Once in the room, a smoking remediation smell was present, along with the smell of cigarette smoke it was supposed to have resolved. I can't tell how the Marriott Bonvoy brand became remotely associated with this property, or how it remains so.

The staff was super friendly they made me feel like home, the room was clean and organized.

The location of the hotel was great, the room was clean and comfortable, however the breakfast menu was very disappointing, there wasn't many food options, and the TV had visual issues. But I could stay there again if I will need a one-two nights place

Location is very good, just next to Plaza las Americas. Very close to tours puck-up places, we take them by walking 10 minutes.

Good situation but really bad hotel Not entraitened and durty

The sheets were not clean, I was getting bitten on the ankles at night, and there were not enough blankets, sheets, or towels to change out the ones that were in our room. Our key card did not work multiple times we had to go to the front office to change it.

There was a very unpleasant smell at the looby, the AC equipment by the wall was very noisy disrrupting our sleep. Wifi didn't work until after they provided us with a different password

Terrible. There were no trolleys available carry luggage. No Internet. TV did not work properly. Water on the floor coming from the Air conditioner