ザ・ロイヤル アイランダー(The Royal Islander – An All Suites Resort)

The hotel itself is very modern and great for family with young children. But if it was closer to Cancun hotel zone we would have more restaurants options.

服務絕對是世界上最差的酒店，沒有之一，朋友來拜訪，連酒店大廳都進不了，氣的都沒有入住。 Do not stay at this hotel , never , it is a trash hotel with rude stuff at the reception.

#好評#對酒店氣味，鄰近餐廳，隔音，梳洗用品，交通方便程度滿意；酒店房间还是很不错的，订的时候没房了就定了标间，给了前台200比索小费给升级了一个套房，前台大叔很热情，服务也是很不错的。酒店就在海边，可以直接从酒店走到海边，自带的游泳池还是很错的。唯一的不足就是早餐品种太少了，少的可怜，中国胃的基本上没啥东西可以吃的。

我住的是一樓正海邊的套間，外面有個大草坪。就是晚上海浪有點大有點吵，主卧的床非常舒服，客廳櫃子裏還有兩張床，方便一家帶孩子一起出行，自己在沃爾瑪買菜做飯了，感覺非常喜歡這個酒店👍👍👍

這酒店不上不下的，沙灘幾乎沒有。餐廳衹有一家，比外面貴三倍。往這酒店不划算。要麼住更便宜的，省錢。要麼加點錢，住全包的。

We enjoyed our star at the Royal Islander. We can't wait to go back. Great service and nice rooms. Very convenient shuttle service to the other Royal hotels. The breakfast buffet has very good quality and many different options every day.

I have stayed at the Royal Islander for the past 30 years. As initially planned, it is sold and closed. I would like to recognize 2 people in particular that normally don’t get too many accolades: Jocelyn Castillo, day manager of the resort and Osmar, longtime maid for building 7 beachfront penthouse units. Jocelyn attention to every detail makes her manager of the year for the Royal Resorts in my opinion. Osmar is the best maid I have ever had. Hopefully I can see these people sometime in the future. Good luck to you both!

Got a room full of sand on the floor, pinna colada on the beach bar without taste, cold rice on the main restaurant, slow service on the beach area. People very nice. Bathroom tub and toilet were not 100 % cleaned.