Nossa ideia era apenas usar o hotel para passar a noite, já que durante o dia iamos realizar os passeios, mas nossa experiência foi realmente muito ruim: - não tem travesseiros no hotel, apenas almofadas duras e enormes, impossíveis de dormir; - não tem elevador, subimos os dois andares de escada com toda a bagagem nas mãos, nenhum funcionário ajudou; - o ar condicionado do quarto é antigo e faz um barulho alto, avisamos a recepção, mas ninguém foi ver e não tivemos resposta da equipe do hotel; - o chuveiro não esquenta a água, apenas um pouco e depois de muito tempo ligado; - a acústica é muito ruim, dá para ouvir tudo que acontece nos outros quartos - não deixaram nenhum dia toalha de rosto. Tapete de banho apenas depois do segundo dia de estadia; - o quarto não dispõe de secador de cabelo; - a cama é muito antiga e faz barulho a cada mínimo movimento; - acordamos cheios de picadas pelo corpo, todos os dias Enfim, o hotel não atendeu expectativas, o atendimento foi ruim (exceto pela senhora simpática que fazia nosso café da manhã). Não recomendo e certamente não voltaria.
Amazing hotel Great food Pool and beach all beautiful and clean Wonderful staff Special thanks to the teams at vela The kids club : Mich, Andrea, Karla, Kendra, Beth, Yessica and Sandy ! Great vacation The shop is just very very expensive
This hotel was unbelievable good value. We stayed here for a night en route to Isle Mujeres. Lively small hotel with tropical garden and small Pool. A great introduction to tropical Mexico coming from a cold and wet Ireland. The young man in reception was so nice and spoke some English. So after a quick check in we went to our room to drop the bags as it was around 9pm and we meeded to eat. We went across the road to a lovely outdoor pizzeria and had a delicious pizza. Again staff there were so friendly. Came back to bed. The room had two double beds for 4 of us and it was grand. Hot showers, clean room and comfy beds. Breakfast the next morning was delicious. We thought it would be a continental Breakfast but we had a proper Mexican breakfast. We left that morning but could have stayed a few more days as it was so nice. I would definitely recommend this hotel . There were kids enjoying the pool as we left. The pool area is shaded as are the grounds so it’s like an oasis in the city.
The SLS is a nice property overall but the hotel experience was not up to par. Not quite what I expect from the SLS brand and I would not recommend this hotel. The service is great but the property doesn’t provide a good experience. It was not relaxing and restful at all and overall just not a good vacation. Pros: Excellent service. The hotel car service was great and front desk staff was excellent; they were ready as soon as we got to the hotel with an early check in. The hotel managers and wait staff were also very courteous and personable. The Rooms are very nice and the oceanfront suite was modern, and spacious. Very nice bathrooms with robes and slippers. Turn down service is also provided. Nice large balconies on the ocean side. The property itself has great décor and is well kept, including the hotel pool, lobby, and beach club. The food at the main restaurant was very good; however, it’s the only option for dinner and the menu is tiny so you'll need to find other dining options outside the hotel. The beach club was also very good and has a nice lunch menu Cons: Being on the 2nd floor it was unfortunately a bit loud at night with folks hanging outside at the beach. Even with the balconies closed fully we could still hear the chatter outside, which was unfortunate. There was also lots of noise from the hallway in the morning as well. We could hear every footstep, every voice, every door slamming in the hallway throughout our stay. Overall the rooms are just not very quiet and I did not get good rest, which is important on vacation. And it was more of the same on night two, we just had no insulation from the music blaring from outside. Ther was not a quiet peaceful moment to be found at this hotel. Also has to listen to dogs barking from other units (there’s a lot of dogs on the property). The pool for the hotel guests is nice but very small; the resident pool is much larger. The Beach club area is very nice but also a bit crammed. Tough to relax with so many other conversations, cigar smoke, dogs, pet parrots (yes you read that right), etc. A little more spacing would go a long way. Locals can also buy day passes so I'm sure that contributes to the crowd on weekends. It was much more quiet and less chaotic during the week. The hotel also has more of a family environment (lots of kids and dogs etc.) probably because of the residences but not exactly what I expect or am used to from the SLS brand. There’s many more local families than hotel guests and lots of small children. Felt a little bit out of place at times. Think like endless squeaking of rubber ducks levels of children and kids throwing footballs and jumping in the pool. We couldn't enjoy the pool at all. Meanwhile there's a giant resident only pool that was near empty our entire stay. There kids unsurprised in the pool shouting back and forth to their parents on the beach disturbing everyone. Instead of splitting pools between residents and guests it'd be much better to jus
CCurious61671113591Excellent hotel , very comfortable rooms with magnificent air conditioning . The high light is the Staff, very friendly and helpful always ready to help and provide any guidance or suggestions about activities and places to see. Housekeeping staff excellent, restaurant staff very friendly and always ready, reception very helpful and bar staff more than bar tenders are friends. Salaya, Kodoi, Esteban, Eduardo and many others . Thank you all for making my honeymoon a real paradise experience ⭐️⭐️⭐️⭐️⭐️