ザ オニキス アパートメント ホテル バイ ニューマークに泊まった方の口コミ・宿泊体験

私たちの滞在は本当に楽しかったです。部屋は十分な広さで、清潔で、きちんとしていて、毎日サービスを受けられました。スタッフはフレンドリーで、私たちのあらゆるニーズに対応してくれました。素敵なバーエリアと YU レストランは素晴らしく、訪れる価値がありました。

スタッフはとてもフレンドリーでした。部屋は快適でしたが、あまり清潔ではなく、新品のように見せるために塗り直されていました。しかし、ホテルには TLC が必要なのは明らかでした。全体的に、短期滞在には十分でした。1 日か 2 日以上滞在することはできなかったと思います。

V&A まで徒歩約 15 分の好立地。アパートのサイズもちょうどよく、ジム、レストラン、コーヒーショップ、プールなどの施設も充実しています。フロントデスクの対応も親切です。ベッドは快適です。客室内にアダプターはありません。

コストパフォーマンスが良い

The location is perfect, just right across CTICC. Reasonable price with great quality of stay. Suitable for family and a group of friends.

Overall an alright stay at the Onyx during our 5 day trip to Cape Town. Enjoyed the breakfast, had a comfortable sleep, used the self-service laundry (quite a hassle, because it is accessible via the parking in what felt like the other building) and availed the free parking in 1 of 3 levels! Felt safe in and around the hotel, not that we went walking late at night, but it seemed quite safe. A few of the reception staff could benefit from some training to be a bit more responsive. We were first allocated a room with a tiny bathroom and to request a room with a better layout was quite a challenge, with the reception lady's poor responsiveness. Shifted to a much better, but smaller room with a bigger better bathroom. Housekeeping takes forever to deliver water bottles to the room, sometimes even forgets requests altogether.

Do not book here -the customer service is unacceptable. I reserved a room for my parents at The Onyx Apartment Hotel in Cape Town and emailed a month in advance to confirm whether breakfast was included in the rate. A representative, Belinda Visser, responded and assured me that all their rates include breakfast. However, when my parents arrived, they were abruptly told that breakfast was not included. The on-site manager was dismissive and made my father feel as though he simply wanted him to leave. There was no acknowledgment of their staff’s mistake, no apology, and no attempt at compensation. They repeatedly insisted that the booking showed “room only,” refusing to take any responsibility for the misinformation provided by their own employee. Overall, the experience was extremely disappointing. Be aware of the way they treat their guests and their lack of accountability.

Good location. Except the traffic is heavy during peak hour if you try to go in and out the area

What a great place

Absolutely cost, tidy and up to expectations

All good, neat and clean.

Great staff, clean, nice rooms, great breakfast

環境挺好的，房間的設施也是應有盡有，空間很大，風景很好，有點像個小套房，重點是早餐也很好吃，在這呆了5天，每天都吃到撐！！而且酒店會提供轉接頭，很省心

房間裝修和廚具都很高級，烤箱大冰箱微波爐麪包機都有，沙發凳子一應俱全，客房服務人員大多都不錯，周邊區域也很安全，步行五分鐘之內有一個大超市，樓下還有亞洲餐廳，早餐可預訂可自助，非常值得入住，唯一建議淋浴處設定扶手以利安全。