ファウンテンズ ホテル ケープ タウン(Fountains Hotel)

うるさすぎる

This hotel could use with some renovation

We booked in advance the rooms and when we arrived at the hotel (11.30pm) they told us that we were going to share a room with other 2 couples. We went to the room and it only had 1 bathroom for 6 people. After arguing that we booked separate rooms they made us wait until 2.30am to find a new room. The new room didn’t have electricity and the next day they changed us again to another room in which the water did not flow in the shower and sink. Terrible experience! And the staff was slow and not efficient at all. Never coming back

After having booked a room 2 months in advance, we were made to wait for our room for 1.5 hours at the reception. Then they said they would upgrade us to a suite , 3 bhk apartment but we ll have to share room with another family. Absolutely ridiculous. We refused and they made us wait for longer time only to be given a room with no charging sockets ( all plugs points for charger were removed ) no AC remote so can't use , no curtains no safe vault and ants all over the desk. Could not sleep all night as street lights coming in as no curtains. The room was so tiny that once u place ur bags, you can't even walk. The room was meant for a wheelchair patient. They did change the room the next day, which was better but welcomed with torn towels. I mean ... what kinda experience am I going to take back ? Besides, the elevator takes forever to come to your floor. Keep waiting !! Only good thing about this hotel is the cooperative staff. They were very helpful.

My guests expressed overall satisfaction with their experience, highlighting the hotel's commitment to guest comfort and prompt issue resolution. Despite encountering a minor hiccup, the hotel's attentive staff swiftly addressed the matter, demonstrating a commitment to ensuring a seamless and enjoyable stay. A standout feature for my guests was the delectable buffet breakfast offered by the hotel. The variety and quality of the breakfast options left a positive impression, contributing to their overall contentment during the stay. The hotel's attention to culinary excellence added an extra layer of enjoyment to their mornings. Additionally, I appreciated the hotel's commitment to security. We were utilizing a minibus with a trailer that could not fit in the under-parking of the hotel. the hotel's security measures ensured the safety of both the vehicle and trailer during the night. This proactive approach to safeguarding the vehicle and trailer contributed to a sense of security and peace of mind throughout our stay.

I enjoyed my time at Fountains Hotel especially the breakfast. The lady chef at the omelette station was delightful and always had a smile. Not everything was perfect, but I appreciated the fact that staff were accommodating, listened and did their best to make my stay comfortable, give directions and address any issues that were brought to their attention. Housekeeping staff were lovely and helpful too.

the place is very nice and quiet. The Staff are very friendly and accomodating. The rooms are cleaned daily which is very hygienic. The dining is very spacious as well.

Good location, friendly staff, good hotel, really good restaurant. The room is well equipped, clean, and slept well. Breakfast was included for us really good breakfast buffet and had dinner at the restaurant and was a very high-quality

If you looking for a hotel that is super central and reasonably priced this is it. I wouldn't recommend breakfast as it very limited need to include options like fish or chicken not everyone eats pork or beef. Overall it's convenient.