ソンネクス ゲスト ハウス(Sonnekus Boutique Hotel & Bistro)

A complete mix up with my accommodation at Sonnekus Beach House! My booking was completely ignored through either incompetence or ignorance. I expected some kind of apology (at least) from the Sonnekus reservations team after understanding that they had made an error. But clearly customer satisfaction and apologizing for errors made is NOT a part of the culture at this establishment. I will not visit Sonnekus Beach Hotel in the future and do not recommend it to others.

Exceptional service in a historic home framed between the Atlantic Ocean and mountain views. Comfortable rooms with all the requirements to give a luxury feel. The sweet station on the first floor is a nice touch and the restaurant service available is convenient. Short walk to St James and Dalebrook is also within walking distance.

Superbly renovated since our last visit a year ago. Staff were amongst the most pleasant and helpful we met on our trip. It was literally like a home away from home. Also loved the biscuits, cakes and coffee machine! BUT even the best hotels do make some obvious mistakes: 1. the bathroom lighting should never be BEHIND you, making it totally useless. Install light-up shaving/make-up mirrors! 2. Wen you have showers into a bath you should have non-slip flooring or bath mats - otherwise you will be responsible for a claim gainst you sometime. 3. There are few visitors today who will not require to charge phones and laptops in the room. PLease supply poerpoints at desptop level and connections for international plus and USB. No one wnats to crawl under a bed or behind furniture to get access. PLEASE FIX THESE and we'll be back again and agin.

Popped in for a breakfast catch up with friends. Immediately noticed the steam punk coffee machine and a selection of cakes and biscuits. Chose to sit inside with views of the garden and the ocean, felt relaxed immediately. Breakfast was served speedily and the coffees were delicious. Had a great chat to the owers and wish them well with the refurbished and interesting decorated hotel and cafe. We will be back.

This was a last minute booking for a date night and it was a beautiful experience. The staff were attentive and kind and the facilities spot on with the most beautiful decor. The small touches like the sweet jar in the passage way and the fire places in the lounge the perfect setting for a winter evening.

This is a great option for accomodation by the ocean near Cape Town. My room and bathroom were spacious and clean. Staff was accommodating to my arriving very late (after midnight). Parking is a bit tricky but it pays off to be close to all of the wonderful restaurants and shopping in Kalk Bay. I would come back if ever in this area again.

Our check in went well until I discovered they had a wrong name at which point they said the pipes were broken and moved us to a different property. Interesting that when they thought we were someone else, the room was ok. We had to ask about the included breakfast. All was fine, although the new place, not as cozy and not within walking distance of another family members booking made on purpose close by.

My boyfriend booked a surprise stay through Airbnb for my birthday. The booking was made and paid for a month ago. On Saturday afternoon, we drove for hours only to arrive at 6pm and be told that they had no record of the booking and were full. The booking that had been advertised, booked and paid for, was occupied. The receptionist, sadly super unhelpful, albeit understandably out of her depth, blamed Airbnb and told us to 'take it up with them' as they had not sent the email with the booking. The message, essentially, was that we should sort it out ourselves. "Not our problem". We were to find a place to stay at 7pm, birthday plans bitterly ruined. We had made plans in Kalk Bay, for what was supposed to be a special occasion. We got back to a place to stay in Cape Town an hour later, having lost most of the evening. The whole experience was bitterly disappointing and quite grim. The host/owner was unreachable through the Airbnb channel at the time. Luckily, someone who overheard us at the guest house gave us the owner's personal number. The gentleman who answered essentially repeated "sorry, I just bought the guest house recently, there seem to be issues" - and also blamed Airbnb. We called Airbnb the following morning and they confirmed that our booking request was sent to and confirmed by the host / guesthouse. The lack of accountability is not okay. The stay had been planned ages in advance, and as a birthday surprise - it is time that we will never get back. A response from both parties would be the bare minimum, please.

One of the best places we have stayed at! Pat and her family were very gracious guests, and the breakfasts were wonderful, as were the views from the bedroom windows. We would HIGHLY recommend this guest house, and would certainly return when visiting Cape Town again. Definitely a 5 Star Accommodation.