We have stayed at comparable properties, with similar amenities including other Fairmont locations. For this stay, the Cape Grace team elevated our experience to exceptional. Prior to check in the concierge was responsive and so very helpful. Once we checked in Aidan remembered helping us with our pre-stay questions, amazing! He helped me formulate a shopping plan as well as arranging for fleshly baked scones in the late afternoon, after I spent too much time shopping. He was genuine, warm and caring as well as extremely professional. He also helped arrange for a driver, Eddie, to take us to dinner. It was s short ride, and he made every minute a pleasure. Nosi provided a wonderful check in experience and she gave me great shopping advice. The property itself was inviting, not pretentious, in an excellent location. The rooms are well-appointed and breakfast was the best meal. However, none of this could compare to the ultimate difference maker, your very special Team. I truly felt the warmth each time one of your team members said “welcome home.” I would return and recommend to anyone looking for a “Six Star” experience.
自動翻訳