The facility itself truly lives up to its 5-star standard, beautiful, well-maintained, and luxurious lives up to the standard of the Radisson hotel brand which is my go to hotel when traveling the service unfortunately did not match.
From the moment I arrived, I noticed a lack of basic hospitality from most of the staff. Simple gestures like greeting guests or offering assistance seemed to be overlooked, which was quite disappointing for a hotel of this caliber.
That said, I would like to acknowledge the one staff member who checked me in, he was warm, professional, and genuinely welcoming. His service was the only moment that reflected the level of excellence one would expect here.
Overall, the hotel has incredible potential, but the guest experience is significantly let down by inconsistent and, at times, indifferent service. I hope management addresses this, as the property itself deserves better representation.
自動翻訳